Customer Service Executive

2 weeks ago

Norwich, United Kingdom Borg & Overström Full time

Do you have a serious passion for helping people? Is problem-solving your gift to the world? Are you looking for a full-time position that allows you the opportunity to turn customers into raving fans? If so, then Borg & Overström might be a great choice for you.

To ensure success as a Customer Service Executive, you should be able to display exceptional customer service skills and the ability to support customers with their enquiries in a timely manner. Ultimately, a top-notch Customer Service Executive should be a solution-driven individual who can explain relevant solutions to customers in a helpful way.

You will work closely with the Customer Experience Team to fulfil your daily duties.

**Specific responsibilities include**:

- Front-of-house call answering and routing.
- Updating customer tickets, cases and records with relevant information.
- Keeping a detailed record of client data, including useful comments, as well as positive or negative feedback.
- Raising sales orders on the company ERP system.
- Following up with customers to ensure that reported technical difficulties have been resolved.
- Maintaining client accounts and updating billing information as needed.
- Order processing and other administrational duties to support the Operations and R&D teams.

**Additional responsibilities may include**:

- A minimum of two years' experience working as a client support specialist, or a similar role.
- Working knowledge of remote service tools and help desk software. _Bonus points if you have HubSpot experience._
- Excellent knowledge of customer relationship management best practices.
- Exceptional written and verbal communication skills.
- Solid analytical and problem-solving skills.
- Strong multitasking and organisational skills.
- Ability to work under pressure.

**Personal qualities**:

- Attention to detail, quick thinking, and a demonstrated proficiency in collaborating with customers.
- Proven experience in working with a team, with a mindset and goal in developing the best customer service experience ever.
- Owns the customer interaction and does what it takes to make it a remarkable experience.
- Self-starting and treats the brand as your own.
- Deals well with criticism and able to collect feedback easily.
- Great communication skills.
- Lifelong learner and able to identify new learning opportunities.

**Bonus points if**:

- You have contagious enthusiasm that makes others around you light up when you enter the room.
- You are obsessed with improving your personal skills, learning every day, and embracing new technology as it develops.
- You love feedback and are a major team player.
- You have an entrepreneurial spirit, and therefore treat the position as if it was your own company.
- You’re awesome. And because you’re awesome, we absolutely want you to be a part of the team at Borg & Overström.

**About the company...**

Borg & Overström is a manufacturer of premium drinking water systems. We continue to expand in existing and new global markets. Already in 46 countries, we have a clear plan to be truly global having successfully entered the USA and UAE markets.

**Benefits to you...**
- Generous basic salary £25,000 - £28,000 per annum
- Friendly and supportive team to work with
- Holiday allowance increase year on year (up to max of 25 days)
- Career progression and on-going training
- Laptop and phone
- On-site parking

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