Customer Relations Executive

1 week ago

Norwich, United Kingdom Holden Group Full time

**Offering an excellent benefits package, a highly competitive salary, a friendly and supportive working environment and personal and professional development opportunities, we are looking for a Customer Relations Executive to join our thriving dealershipsin Norwich.**

Established in 1928, Holden Group is a family-owned group of Car Dealerships in Norwich, Norfolk. Representing Kia, Volvo, Honda, Renault, Dacia and MG, we offer new, nearly new and approved used cars and vans, as well as servicing, repairs and maintenanceservices.

**The Role - Customer Relations Executive**:
**Salary - £25 - £30k OTE**

Monday to Friday 8:30 am - 5:30pm

Nothing delivers customer satisfaction quite like consistently brilliant communication.

We are seeking an expert communicator to handle inbound and outbound customer enquiries.

To help you fulfil your potential we will help you set personal goals, build a career plan and we’ll give you a personal learning budget to spend on any training you choose.

Our purpose is “to help our employees create the life they want”

**Main Duties:**
- To proactively contact customers, build and maintain relationships
- To actively encourage customers to pre-book for servicing
- Assist in developing and implementing contact structure
- To proactively work with our customers to ensure the very best customer service
- To take ownership of any customer issues and work with the sales/service team to achieve a positive outcome for the customer and the business
- To investigate and remedy any customer complaints or issues and escalate when necessary
- identify opportunities to up-sell and maximise sales

**Job Requirements**:

- Working within a service or sales franchised main dealer
- Great telephone manner with the ability to create meaningful conversation
- Ability to build a rapport with a customer whilst listening and reacting to their wants and needs
- The desire to solve problems and find the best results for the customer

**Person Specification**:

- A ‘Can-do’ attitude
- Good interpersonal skills with the ability to build relationships
- Be able to work individually or in a group setting equally comfortably
- Fantastic people skills, a positive attitude and professionalism

**Benefits**:

- Company pension
- £150 Personal Development Budget
- Opportunity for progression and personal development
- Company discounts
- Generous holiday entitlement
- Life coaching to help you set and achieve your personal goals in life
- A flexible approach and genuine work-life balance

  • Media Relations Executive

    4 days ago

    Norwich, United Kingdom Atlasseo Full time

    Atlas SEO is a digital marketing agency that specialises in high-end link building and content production.The company was founded in January 2020 and has experienced excellent growth since. We currently have over 40 people in our offices and are undergoing a major expansion, aiming to double our team size by the end of the year!As a fast-expanding and...

  • Media Relations Executive

    1 week ago

    Norwich, United Kingdom Atlas SEO Full time

    Atlas SEO is a digital marketing agency that specialises in high-end link building and content production. The company was founded in January 2020 and we have enjoyed excellent growth since. We currently have 30 people in our offices, and are undergoing a major period of expansion, looking to double before the end of the year! As a fast-expanding and...

  • Customer Service Executive

    4 days ago

    Norwich, United Kingdom Lifeline24 Ltd Full time

    **Job title Customer Service Executive** **Hours: Full time & part time hours available** **Shift pattern: Flexible shift patterns. Monday to Sunday. Early & late shifts.** **Salary: £10- £15 per hour** **Location: Bowthorpe, Norwich** **About the company**: Lifeline24 is an award-winning company who provide a life-saving service across the United...

  • Customer Service Executive

    2 weeks ago

    Norwich, United Kingdom Lifeline24 Ltd Full time

    **Job title Customer Service Executive** **Hours: Full time & part time hours available** **Shift pattern: Flexible shift patterns. Monday to Sunday. Early & late shifts.** **Salary: £10- £15 per hour** **Location: Bowthorpe, Norwich** **About the company**: Lifeline24 is an award-winning company who provide a life-saving service across the United...

  • Customer Service Executive

    6 days ago

    Norwich, United Kingdom Lifeline24 Ltd Full time

    **Job title Customer Service Executive** **Hours: Full time & part time hours available** **Shift pattern: Flexible shift patterns. Monday to Sunday. Early & late shifts.** **Salary: £10- £15 per hour** **Location: Bowthorpe, Norwich** **About the company**: Lifeline24 is an award-winning company who provide a life-saving service across the United...

  • Customer Relations Administrator

    1 week ago

    Norwich, United Kingdom KIKI Health Full time

    **Position**:Customer Relations Administration/Co-Ordinator (Full-Time Position) **Job Overview**: - KIKI Health is a producer and supplier of vitamins & minerals - priding ourselves upon our ethical approach and high-quality brand which is 100% natural, sustainable and non-GMO, free from both preservatives and artificial colors. - Following a rapid period...

  • Customer Development Executive

    1 week ago

    Norwich, Norfolk, United Kingdom The HEINEKEN Company Full time

    Customer Development Executive – AngliaFunction:On-TradeLocation:Field Based – Anglia due to the nature of the work and to ensure you can achieve the right work-life balance, we're looking for someone who lives in or close to this areaSalary:£28,000 - £33,000 base depending on experience, plus full benefits listed below.Contract: 12 month Fixed Term...

  • Customer Service Executive

    6 days ago

    Norwich, United Kingdom Borg & Overström Full time

    Do you have a serious passion for helping people? Is problem-solving your gift to the world? Are you looking for a full-time position that allows you the opportunity to turn customers into raving fans? If so, then Borg & Overström might be a great choice for you. To ensure success as a Customer Service Executive, you should be able to display exceptional...

  • Customer Contact Centre Executive

    6 days ago

    Norwich, United Kingdom Prima Ardelle Associates Full time

    **Customer Contact Centre Executive** **NORWICH** **A dynamic brand with a modern working environment** **Award-winning Automotive Group with an actively lived set of people values** **Basic Salary £23,000 + Performance Bonus OTE of £30,000 + Other Benefits** Our customer is **a business that lives and breathes a set of values that recognise its...

  • Customer Services Executive

    6 days ago

    Norwich, United Kingdom Careline365 Full time

    **CUSTOMER SERVICE EXECUTIVE**: **Hours**:37.5 hours per week****: **Shift pattern: working 5 days a week, between Monday - Sunday, an 8 hour hour shift between 07:00 - 22:00 with a 30 min unpaid lunch break.**: **Salary: £22,503.00 per annum (£11.54ph with the opportunity to increase with KPI's up to 6%)**: **Location: Norwich -Hybrid**: **Start Date :...