3rd Line Technical Support Engineer/delivery

1 day ago

Manchester, United Kingdom Brook Street Full time

My client is an award-winning Microsoft Cloud Partner based in the North East/ Remote UK based only - due to growth we are looking for a Delivery Engineer to join their technical team - hybrid/remote working environment. In this role, you would be responsible for: - Maintaining and developing your knowledge on our core technologies, proactively seeking opportunities to learn and stay up to date. - Working with our service desk procedures and SLAs to resolve escalated tickets within the appropriate timeframe, communicating both verbally and in writing with customers and team members. - Delivering scoped work in line with the Statement of Work or Design to timescale and to the agreed quality standard. - Following knowledge base (KB) processes and other documented procedures, and proactively updating and improving existing documentation. - Creating customer-facing KB articles, and quality-checking KB articles written by others, to ensure that all documentation is clear, well-written and accurate. - Creating and improving delivery templates and other related documentation. - Managing your time within scoped timescales, and logging time in line with internal procedures to support accurate contract & project monitoring and invoicing. Our client is a flexible and evolving organisation, meaning that a job description can never be exhaustive - whilst we will not make unreasonable requests, we expect and appreciate that all employees will take on appropriate work as necessary to support teamand business achievements, and to develop their skills. Key Skills and Subject Matter Expertise To succeed in this role, you will need: Proven success in a managed service or technical support role, operating at 3rd tier level or equivalent. Strong technical knowledge, covering deployment and troubleshooting, in the Company Core Service Stack - i.e.: Windows Microsoft Endpoint Manager -significant experience of supporting Intune and Configuration Manager in a range of complex enterprise environments, at a third line level. Ideally some exposure to Azure Virtual Desktop and Windows 365. PowerShell, or transferable scripting skills. You will have a curious and problem-solving mindset, which drives you to learn, and to consider alternative ways to achieve your desired outcome. Excellent communication skills - not "just a techie", you will be able to adapt your approach to a wide range of customer situations and stakeholders. Ideally, experience of supporting a range of technical environments, with your recent experience primarily gained from supporting cloud / modern management environments.

  • 3rd Line Support Engineer

    2 weeks ago

    Manchester, United Kingdom Distrelec Ltd Full time

    Do you have a background in supporting Infrastructure technology - Windows Server, AD, Exchange, Office 365, Azure and VMWare? Are you a 3rd Line Support Engineer who can confidently provide incident investigation, root cause analysis, act as a point of escalation, resolve tickets to conclusion? Do you have a broad technical skillset but looking to be...

  • 3rd Line Support Engineer

    3 days ago

    Manchester, United Kingdom Claritas Solutions Ltd Full time

    Be the Go-To 3rd Line Expert in a Busy, Friendly MSPOur client, a highly respected Managed Service Provider (MSP) based in the North West, is looking for a talented 3rd Line Support Engineer to join their growing service desk team. With over two decades of experience delivering exceptional IT support to a wide variety of clients, they pride themselves on...

  • 3rd Line Support

    2 weeks ago

    Manchester, United Kingdom Talent International Full time

    **Job Search** / **IT & Support****: **3rd Line Support - Citrix**: - Location- Manchester, Greater Manchester- Salary- £300 - £400 per day- Job Type- Contract- Ref- BBBH30872_1658485217- Contact- Luke Achilles**3rd Line Support Engineer** **3-6 month contract** **Outside IR35** **Remote** **Responsibilities** - To provide 3rd line support to clients...

  • 3rd Line Service Desk Engineer

    5 days ago

    Manchester, United Kingdom CALIBRE DIGITAL CONSULTING LIMITED Full time

    3rd Line Service Desk Engineer My client is growing and looking for a 3rd line service engineer This will mean working on complex issues and helping with project delivery and a natural progression into this level over time. Also assisting junior members of the Service Desk to help improvetheir technical skills We are looking for someone who has either got...

  • 3rd Line Engineer

    1 week ago

    Manchester, United Kingdom BCT Resourcing Full time

    **Job title: 3rd Line Engineer** **Location: Manchester / Birmingham** **Salary: £22,000 - £26,000 per annum** **The Team** Company client is a successful, well-established, and respected IT services and cloud hosting provider. We require an account manager to work with our various existing and target accounts in the Northwest, Stoke on Trent and Midlands...

  • 3rd Line IT

    4 days ago

    Manchester, England, United Kingdom technologE Group Full time

    Welcome to technologE Ltd, we believe that in a world where customers have become numbers, a personal approach is key to ensure you our customers get the most out of their technology solutions.From cloud migration to hardware procurement, we deliver I.T. solutions that evolve with our customers.About the Role:We are seeking a highly skilled and motivated 3rd...

  • 3rd Line Infrastructure Engineer

    1 day ago

    Manchester, United Kingdom HW People Full time

    Role: 3rd Line Infrastructure Engineer Rate: £400 - £450 per day (Outside IR35) Location: Manchester / flexible remote working Our client is a leading IT Services company providing solutions from IT infrastructure and cloud solutions to managed services and IT support. With an enviable portfolio of both Private and Public sector clients they work with...

  • 3rd Line Infrastructure Engineer

    1 day ago

    Manchester, United Kingdom HW People Full time

    **Role: 3rd Line Infrastructure Engineer** **Salary: £45k - £50k + excellent benefits** **Location: Manchester / flexible hybrid working** Our client is a leading IT Services company providing solutions from IT infrastructure and cloud solutions to managed services and IT support. With an enviable portfolio of both Private and Public sector clients they...

  • 3rd Line Support Engineer

    7 days ago

    Manchester, United Kingdom The Candidate Ltd Full time

    **3rd Line support Engineer - Manchester City Centre (Hybrid Working) - £50,000** Do you have a broad range of technical abilities but are seeking new challenges and retraining in new technologies?Would you like to work with cutting-edge technologies and have a strong commitment to providing excellent customer service? We want to hearfrom you if you...

  • 3rd Line Infrastructure Engineer, Vmware, Sccm

    2 weeks ago

    Manchester, United Kingdom Sanderson Full time

    3rd Line Infrastructure Engineer, Server, VMWare, SCCM, fully remote Engagement is via umbrella company only. Our client, an industry leader, is looking to hire a 3rd Line Infrastructure Engineer on a 6 month assignment. Reporting to the ICT Operations Manager, you will be a technical lead on projects involving installation and maintenance of ICT...