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Booking Clerk/receptionist
2 weeks ago
This is an exciting opportunity to work as part of a busy team delivering Radiology Services to people within Essex and surrounding areas. The role is varied and involves being the first point of contact for people wanting to access our services. So, an excellent interpersonal manner is essential.
We are looking for an enthusiastic person to be part of the admin team full-time, and to provide a full range of administrative support. including bookings clerk and reception duties. The post holder needs to be an excellent team player with excellent organisational skills. Experience of working within a hospital environment would be an advantage but is not essential.
The job role is 37.5 hours per week, x4 days per week., normal working hours are 8-6pm. Some services run 7.30am - 7.30pm therefore some late working will be necessary. You will be expected to work weekends on a rostered basis. The job role is based at Broomfield Hospital although working at sites including Braintree and Maldon is also necessary.
- The role will involve being the access point for patients into the service. The ability to maintain an accurate computer appointment system for patients is key. Reception cover will also be required as part of this role.
- You will be working alongside other administrative staff in the role. Full training and support / supervision will be provided.
- To work as part of a team providing an efficient and effective computerised appointment system including reception duties within the Radiology Department always ensuring a high quality of service
- Patients and visitors are welcomed, and their individual needs met in an appropriate and courteous manner.
- Booking appointments with patients over the telephone, as well as any cancellations and subsequent bookings using the computerised systems on Cris and Lorenzo.
- Booking clinics from the Radiology Waiting Lists adhering to the Patient Access Plan and breach dates
- The role involves producing appointment invitation and confirmation letters to patients prior to their appointment.
- To welcome patients at the reception for clinics and ensure patient details are always correct
Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.
We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.
From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress
For full details about this varied and rewarding role, please see attached job description, but some of the responsibilities include
- This is a varied and busy department; the job role will involve in-depth reception duties in a variety of locations within the Radiology Department. You will also be expected to work in the appointments office, answering the phones, making appointments using computerised systems and following guided instructions when booking different modalities, developing a confident and positive patient focused care approach
- Determine patient’s individual requirements in terms of any special needs and transport requests and arrange these when required
- To respond to patient’s questions, concerns and complaints over the telephone or in person, resolving issues with them where appropriate and escalating these where necessary
- Radiology clinics are administered and maintained effectively using the Cris computerised system. Appointments within a variety of Radiology specialities are arranged appropriately, each having their own booking protocols to be followed accurately
- Entries into the computerised systems are concise and accurate
- To maintain confidentiality of information always relating to patients and staff
- Ensure communication is maintained with Senior Managers, Consultants, nursing and medical staff and any other service users in order to provide an effective service to patients
- This job profile is not a definitive or an exhaustive list but identifies the key responsibilities and tasks of the post holder.
