Receptionist

6 days ago

Chelmsford, United Kingdom PrimaryCareCareers Full time

**About the Role**:
The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

The main responsibilities of the role include:

- Greeting and directing all patients.
- Making appointments.
- Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Advising patients of practice procedures.
- Registering new patients. Accurately maintaining patient database and records, photocopying, filing and scanning.
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

**About Us**:
Our team consists of 2 GP partners supported by a salaried GP. We have a paramedic, 2 practice nurses and an HCA. We also have a variety of support staff from our PCN consisting of social prescribers and pharmacists, soon to be joined by a physician associate and a health and wellbeing coach.

The clinical staff are supported by our reception team/secretary/administration clerk and practice manager. We are a SystmOne practice and hold regular clinical meetings, staff meetings and MDT meetings involving our community services.

**Disclosure and Barring Service Check

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