Receptionist

2 days ago

Chelmsford, United Kingdom NHS Full time

Baddow Village Surgery are looking for professional receptionist to join our growing team to provide first-rate customer care at the front desk and on the telephone.The position is offered on a part-time basis for 18 hours, with the following shift pattern:Monday: 7:45am-1:45pmFriday: 7.45am-1:45pmYou must be able to work flexibly in a team of receptionists on a rota basis to cover surgery opening hours and also provide holiday and sickness cover, as needed, on an overtime basis.You will be the first point of contact for all visitors to the practice and will be expected to follow the practice policies and procedures of always aiming to provide high quality primary care services. Our receptionists will always be expected to be professional, helpful and understanding of our patients needs.Main duties of the jobAnswering the telephoneDealing with all enquiries from patients attending the SurgeryBooking and cancelling appointmentsBooking in patients arriving for appointmentsDealing with non-clinical enquiries regarding prescriptionsRecording home visit requestsTaking results via the telephone from hospitalsTelephoning patients with results/scans etc., at the doctors requestTelephoning patients when necessaryChaperoning for patients when necessaryUsing SystmOne to send internal tasks, access patient records, send internal and external messages, write patient correspondence etcAbout usBaddow Village Surgery is a well-established, semi-rural training practice, located a few miles south of Chelmsford city centre close to the A12. We are a friendly and forward-thinking GMS practice, with patient care at the heart of what we do.About us:14,000 patients, 5 partners and 5 salaried GPs, 1 ANP, 3 practice nurses and 2 HCAsExperienced reception and administration teamTraining practice - 2 GP registrars20% dispensingConsistently high QOF achieversCQC rating good for all domainsSystmOneExcellent local schoolsPlease see our website www.baddowvillagesurgery.co.uk for further information about us.Job responsibilitiesIfyou would like to find out more information about this role, please do nothesitate to get in contact with us.Person SpecificationExperienceTeam player with excellent communication skills.Committed to delivering a quality service.Proactively identify continuous improvement opportunities and implement themExcellent telephone mannerAbility to work under pressureStrong interpersonal skills.Plan ahead, respond to changes and understand the impact that these changes can have on the overall service delivery of the practice.Engage effectively and handle interactions with a wide range of stakeholders and be comfortable with providing advice and support.General practice and SystmOne experience is preferredDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. #J-18808-Ljbffr

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