Booking Clerk
2 weeks ago
Make a Difference Every Day as an Outpatients Booking Clerk
Are you passionate about delivering outstanding patient care and being a vital part of someone’s healthcare journey? As an Outpatients Booking Clerk at Mid and South Essex NHS Foundation Trust, you’ll be one of the first friendly voices or faces our patients encounter — helping them feel informed, supported, and at ease.
In this essential role, you’ll handle patient queries with confidence and compassion, provide reassurance when it’s needed most, and ensure appointments and clinics are managed smoothly and efficiently. You'll use our booking systems to update and amend appointments while adhering to Trust policies and upholding the values we stand for.
If you're a strong communicator with a keen eye for detail, and you thrive in a fast-paced, patient-focused environment — we want to hear from you
Ensure targets are met with future appointments booked in receipt of referral
Ensure that the 18 week rule is monitored when appointments are rescheduled
Up-to-date knowledge of clinics and their protocols / templates for accurate booking
Cancel and/or restructure clinics, make template changes and ensure all are fully utilised
Understand the triage process within e-RS and enable bookings to Community or Secondary Care providers
Prioritise workload and escalate any relevant issues effectively
Report any lack in capacity that could cause the Trust to fail to meet National Targets
To Liaise with external providers regularly
Sensitively explain when appointments have been cancelled or changed and negotiate a new booking with patients
Deal with patient complaints / challenging conversations when necessary
Cashing up of clinics - updating the relevant system with the outcomes of an appointment
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
For more detailed information, please see the attached Job Description and Person Specification.
Please note that this post is based at Broomfield in Chelmsford until January 2026. There will then be the requirement for you to be based in St Martins Square offices in Basildon from January 2026.
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