Contact Centre Advisor

5 days ago

Worcester, United Kingdom NECSWS Full time

**Company Description**: NEC Software Solutions is headquartered in the UK and operates around the world. We employ more than 3,000 people in six countries, building software and services to get our customers better outcomes. We traded as Northgate Public Services until 1 July 2021 when we rebranded to align with our owners, NEC. Most of our subsidiary companies did too (APD Communications, i2N, EMIS Care and Charter Systems) but our service design agency still trades as **Snook**. **This is a part-time role working 25 hours a week, 9 am - 2:00 pm, Monday to Friday**. We provide diabetic eye screening services across the UK and Ireland, helping patients live healthier lives by providing excellent, high quality and innovative screening services to the NHS. Our aim is to provide a joined-up service to all our patients Communications / Telephony focused - though general IT skills will also be called upon. - Problem solving skills called on to triage and help resolve any complications Can work as part of a delivery team, or work individually - Ensuring excellent customer services by taking all inbound calls from patients and other healthcare professionals in a timely manner. Primarily booking, cancelling, or rescheduling appointments for diabetic eye screening. - Database validation and cleansing and to issue all communication in a timely fashion ensuring notification of information to patients and healthcare professionals are received. **Qualifications**: **Skills** - Broad Telephony / Communications Background - VOIP Experience - Comfortable working with software logs to triage issues and supply the correct information - Experience and confidence with networking and the concepts within a wider Telephony solution - Microsoft Client/Server / Database experience **Approach / Mentality** - Excellent problem analysis and solving skills - "Can-do" positive attitude - Desire and initiative to explore solutions to understand them further - Ability to understand a full solution and the various components within - Able and confident to work well in a team and as an individual - Comfortable working alongside partners and customers - Ability to own a problem through to conclusion - Confidence to work under pressure conditions on occasion and focus on the key requirements through to success **Desirable Attributes** - Knowledge of Telephony systems and call centre experience - Experience of database data entry - Competent with MS Word and Excel - Customer Service skills **Qualifications** - GCSE English to grade C (or equivalent) **Additional Information**: **Additional Information** Employees of NEC Software Solutions are entitled to the following Company funded benefits: - Single Private Medical Cover (with the option to select family cover at an additional cost) - 25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days during enrolment period - 4 x basic salary life assurance cover - A Group Pension Plan with fantastic employer contributions - A selection of tax efficient flexible benefits to suit your individual needs - The role offers a competitive salary **OTHER INFORMATION

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