Customer Care Advisor
1 week ago
Customer Care Advisor
- Permanent
- Worcester (free parking)
- £21,000.00 + Benefits
- Shift pattern (4 days on - 2 days off - 1 day late)
**Client Details**
A reputable public sector organisation based in Worcester is looking to hire a Customer Care Advisor to their Customer Service team.
**Description**
- Person-centred support
- To provide the first point of contact service for individuals accessing support in an efficient and effective, friendly and courteous way.
- To ensure that all users of the service are safe and feel supported in all aspects.
- Answer calls within agreed SLA times and ensure care records are updated accordingly after every interaction and following the agreed protocols to ensure the welfare of people using the service.
- To identify risks to customer service or safety, escalating any concerns to the line manager.
- Monitor alerts and support requests to ensure needs are met within a comprehensive and robust framework.
**Profile**
- Have experience and understanding of person-centred support;
- Be empathetic, understanding and have very good communication skills;
- Be a natural in building long and lasting relationships with the people the organisation supports and their families;
**Job Offer**
- 31 days holiday (inc bank holidays)
- Vouchers;
- Health care;
- Gym discounts;
- Free parking;
- And much more
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