Contact Centre Advisor

2 days ago

Worcester, United Kingdom CV Bay Ltd Full time

We are currently looking for Technical minded Contact Centre Staff for a Tech company based in Worcester.

**BENEFITS**: Salary from £19,500 (dependant on experience), plus bonuses, great progression opportunities, 23 days holiday plus bank holidays, rising with service up to 28 days (one additional paid day for each year worked) and your Birthdayoff, great social team with regular social events and sports clubs, cycle to work scheme, healthcare plan, life assurance, monthly office brunches, enhanced sick pay and pension.

The role will be working in a busy contact centre providing telephone support to customers. It will involve answering a wide range of enquiries from providing technical support on their products and services, and assisting with technical issues that customersmight have, to billing, accounts and providing sales advice. Through providing technical support you may also identify areas that a customer would benefit from an upgraded product or service.

The company are one of the UK's largest technology companies in their field offering a variety of products and services, therefore you will be expected to keep up to date with new technologies and product offering so that you can best assist the customers.

The normal shifts for this role will be Monday to Friday 9 - 5.30pm, however as this is a busy contact centre there is a rota for Weekends and Bank Holidays (8-4pm) - one in 3, with a day off in the week(from home). And, Earlies (from 6am) or Evenings (until7.15pm) - one week in 6 Your working week will not exceed 42.5 hours per week, and if you do any overtime at the company's request this will be paid at the set overtime rates.

Key Skills
- Previous experience working in a customer service environment
- Awareness or interest in Technology
- Outstanding customer service skills
- Excellent communication skills
- High levels of organisation

Nice to have Skills
- IT qualifications
- Previous experience working in an IT/Web/Technology based support role - A background in a sales focused role
- Ability to turn your hand to sales, and amazing influencing skills

  • IT Support

    6 days ago

    Worcester, United Kingdom CV Bay Ltd Full time

    Working in a flexible environment providing critical support to our customers you will be answering a range of queries, providing help and support whilst looking for additional sales opportunities. You will be working in a target driven contact centre with a strong sales culture. All Contact Centre Advisors will be given full training and support to a high...

  • Contact Centre Advisor

    2 days ago

    Worcester, United Kingdom NECSWS Full time

    **Company Description**: NEC Software Solutions is headquartered in the UK and operates around the world. We employ more than 3,000 people in six countries, building software and services to get our customers better outcomes. We traded as Northgate Public Services until 1 July 2021 when we rebranded to align with our owners, NEC. Most of our subsidiary...

  • Contact Centre Coordinator

    2 days ago

    Worcester, United Kingdom Millbrook Healthcare Group Ltd Full time

    We are currently looking for a **Contact Centre Coordinator** to join the team at our Technology Enabled Care (TEC) Contact Centre based in Martley, Worcester. You will provide the first point of contact for clients accessing our service, handling calls from service users, family members and healthcare professionals. You will ensure that service users...

  • Contact Centre Advisor

    2 weeks ago

    Worcester, United Kingdom NECSWS Full time

    Company Description NEC Software Solutions is headquartered in the UK and operates around the world. We employ more than 3,000 people in six countries, building software and services to get our customers better outcomes. We traded as Northgate Public Services until 1 July 2021 when we rebranded to align with our owners, NEC. Most of our subsidiary companies...

  • Contact Centre Advisor

    2 days ago

    Worcester, United Kingdom NECSWS Full time

    Company Description NEC Software Solutions is headquartered in the UK and operates around the world. We employ more than 3,000 people in six countries, building software and services to get our customers better outcomes. We traded as Northgate Public Services until 1 July 2021 when we rebranded to align with our owners, NEC. Most of our subsidiary companies...

  • Contact Centre Advisor

    2 days ago

    Worcester, United Kingdom NECSWS Full time

    **Company Description**: NEC Software Solutions is headquartered in the UK and operates around the world. We employ more than 3,000 people in six countries, building software and services to get our customers better outcomes. We traded as Northgate Public Services until 1 July 2021 when we rebranded to align with our owners, NEC. Most of our subsidiary...

  • Contact Centre Advisor

    2 weeks ago

    Worcester, Worcestershire, United Kingdom NEC Software Solutions Full time £25,000 - £40,000 per year

    Come join us and make a difference in the worldDiscover more at Job DescriptionWe provide diabetic eye screening services across the UK and Ireland, helping patients live healthier lives by providing excellent, high quality and innovative screening services to the NHS.Our aim is to provide a joined-up service to all our patientsCommunications / Telephony...

  • Systems Administrator

    1 week ago

    Worcester, United Kingdom Marsh Commercial Full time

    **Systems Administrator (Contact Centre software) - Worcester** **The company: Marsh Commercial** We are Marsh Commercial, a diverse community of colleagues, serving a diverse community of clients with insurance, risk management and employee health and benefits advice and solutions. **The role: Systems Administrator (Contact Centre software)** Supporting...

  • Customer Care Advisor

    6 days ago

    Worcester, United Kingdom Page Personnel Finance Full time

    Customer Care Advisor - Permanent - Worcester (free parking) - £21,000.00 + Benefits - Shift pattern (4 days on - 2 days off - 1 day late) **Client Details** A reputable public sector organisation based in Worcester is looking to hire a Customer Care Advisor to their Customer Service team. **Description** - Person-centred support - To provide the first...

  • Aftersales Customer Advisor

    2 weeks ago

    Worcester, United Kingdom Lookers Plc Full time

    OTE: GBP £30,000.00/Yr. Overview: **Lookers Mercedes-Benz Customer Contact Centre** **Working Hours: 40 hours** Working with a Premium Brand Mercedes-Benz as an Aftersales Customer Contact Advisor, you will be reporting into the Sales and Customer Service Manager and work alongside our friendly team of aftersales advisors, this is an opportunity not to be...