Customer Solutions Specialist

**Join Cleveland Group (Hire & Sales) Limited - Build Your Future with Us**

We take pride in fostering a supportive, fast-paced work environment where your ideas are valued, and your career can thrive. If you’re ready to take on new challenges and be part of a forward-thinking company with a strong workplace culture and a healthy work-life balance, we’d love to hear from you

Cleveland Group (Hire & Sales) Limited, the UK’s leading supplier of high-quality shipping containers, anti-vandal units, and modular buildings, is looking for passionate and driven individuals to join our dynamic, innovative, and growing team.

Whether you're helping clients find the perfect storage solution, collaborating on creative container conversions, or ensuring seamless logistics, every role at Cleveland Group (Hire & Sales) Limited plays a vital part in delivering exceptional service and making a real impact.

**Purpose of the Role**
- To increase profitable sales by researching, identifying new customers with outbound contact.
- To convert leads to sales from all inbound channels.
- To build and cultivate strong relationships with customers, providing an excellent level of customer service.
- To effectively negotiate deals and contracts with customers to achieve individual and group sales targets through successfully promoting our products and services.

**Key Responsibilities**
- To actively seek out new sales opportunities through cold calling, networking, and social media such as LinkedIn etc.
- To handle potential sales calls, ascertaining what the customer needs and advising them of how the Company can deliver to this specification.
- To generate quotations for customers through following them up and upselling when necessary to track the sale and close the deal.
- To promote and present Company products through meeting with clients, sales visits, and attendance at expositions such as LAMMA.
- To manage and update leads/activities with a view to maintaining accurate records of your communications with customers to which you can be held accountable.
- To manage the accounts of existing customers, ensuring that you consolidate these relationships through providing excellent customer service.
- To regularly review your own sales performance in line with monthly and annual targets, striving to meet these wherever possible.

**This is not an exhaustive list but an outline of the key responsibilities.**

**Key Skills**
- Self-motivation.
- Target-driven.
- Excellent customer service.
- Excellent communication (verbal and written).
- Attention to detail.
- Negotiation.
- Resilience.
- Commercial awareness.

**Key Results Areas/Objectives**
- To build and maintain excellent customer relationships, ensuring that you communicate with them with full transparency and accuracy.
- To achieve set targets within required timescales with a focus on continually improving your performance and identifying opportunities for self-development.
- To maintain and update the customer relationship management (CRM) system with a view to tracking the progress of sales, assuming responsibility for the delivery and conclusion of sales.
- To proactively network and collaborate with third parties through different communication channels with a view to engaging new customers and maintaining relationships with existing customers.

We are an equal opportunities employer. At Cleveland Containers, we are committed to creating an inclusive culture which encourages, supports, and celebrates the diverse voices and opinions of our employees.

**Job Types**: Full-time, Permanent

Pay: From £28,000.00 per year

Additional pay:

- Commission pay

**Benefits**:

- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Financial planning services
- Free parking
- Life insurance
- On-site parking
- Private medical insurance

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Stockton-On-Tees: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)
- sales: 2 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person