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International Co-ordinator
2 weeks ago
Excellent customer service is a must and some understanding of medical terminology is essential. You will have good communication skills, including a professional and courteous telephone manner and the ability to multi-task and supervise a team of Referral Hub Administrators.
You will have experience of working in a healthcare or similar setting and have the ability to interact and build positive working relationships. Being an effective communicator and highly organised in your approach, you will be able to provide dynamic and appropriate support as required in a busy environment, whist ensuring our patients have a positive experience within the Trust. Our Referral Hub department is open from 8-6 Mon-Friday.
- To supervise the people, performance and processes of the Private Referral Hub Team.
- Organise the allocation of work within the team on a daily and weekly basis
- To provide a comprehensive and efficient private referral service for patients, referrers and consultants
- To work as part of the Private Referral Hub to provide the best possible customer service for patients, consultants and colleagues.
- To ensure that private referrals are processed and booked with a private consultant in line with policies and procedures. This requires both timely and accurate input of data onto electronic and paper systems as required.
- To contribute to the planning and implementation of change within the Private Referral Hub.
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We encourage staff to have the Covid vaccination to protect themselves, patients, other colleagues as well as the wider community. Please note it is an operational requirement to comply with infection prevention and control procedures within the Trust such as lateral flow testing, handwashing and the wearing of masks, according to the procedures in place at any time or location. As part of our continued response to Covid19 we are still conducting the majority of our interviews virtually.
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
