Operations Co-ordinator
6 days ago
ROLE TITLE: OPERATIONS CO-ORDINATOR
REPORTS TO: TOWER OPERATIONS MANAGER
PURPOSE OF THE ROLE
To co-ordinate the operations department, health and safety and facilities management for the Gatwick Unit. Provide support to the Tower Operations Manager and General Manager. Operations Gatwick is the department, which provides air traffic control servicesto Gatwick airport and is located in the Air Traffic Control Tower.
ACCOUNTABILITIES
- Co-ordinate the operation department i.e. work schedules, project deadlines, attend internal and third party meetings on behalf of the operations team.
- Document control for the Gatwick Unit, i.e. Auditing and maintenance of all Operational documentation.
- Facilitating HARPs for projects or operational instructions; comply to internal and external regulation e.g. UMM & CMM.
- Co-ordinate Health & Safety related matters for the unit. i.e. roll out of health and safety policies; conduct risk assessments
- Arranging training and competency related appointments and liaising with the CAA on behalf of the GM
- Liaising with occupational health to ensure all medical issues are expedited
- Act as Gatwick UCS document manager, as directed by the appointed UCS Co-Ordinator. Maintaining records/checking completeness on all competency related documents
- Oversee the Booking of training courses for airside driving and medicals
- Reportable to the GM. Responsible for facilities management for the Gatwick unit (OCTB & SMVCR) liaise with GAL to ensure any issues are rectified quickly; facilitate risk assessments; liaise with office administrator for supplies for SMVCR and fleet management;raise purchase orders for supplies/ projects for the unit.
- Distribute airport notices and directives to relevant employees
- Co-ordinate visits to the operational tower with the General Manager/Tower Operations Manager.
ROLE PROFILE
NATS Internal
- Attend and present at relevant ad-hoc internal meetings as requested.
- Conduct internal audits under ISO9001 for the unit and provide support for regulatory audits i.e. Annual CAA Audit.
- Provide cover as required in the absence of the Office Administrator.
- Any other reasonable duties as requested.
QUALIFICATIONS, PROFESSIONAL KNOWLEDGE AND SKILLS
- Ability to communicate well using a variety of methods depending on the situation
- High level of attention to detail and drive to deliver excellent service to both internal colleagues and the customer
- Initiative to manage and prioritise own workload to meet required deadlines
- Excellent proficiency in Microsoft Office products including Word, Excel, Visio, Outlook.
- Ability to work as part of a team.
- The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, customers and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.
- Actively promote the business to internal and external customers, carrying out all duties in an efficient, professional and courteous manner; clearly and effectively communicate with customers and staff.
- Demonstrate the values within the business always.
FINANCIAL DIMENSIONS
This part demonstrates the financial impact of the Role and the key areas of contribution which can be measured to quantify the potential 'size' of the role.
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