Admin Assistant

To work as a member of the Psychological Services Directorate ensuring that a high quality and efficient service is provided at all times, which may include giving support and providing cover in other areas as requested.
- To operate as a centralised administration service providing a comprehensive administration service to support the North Essex ASD and the North East and West Essex ADHD Services.
- The Administration Assistant will ensure the timely and accurate recording of all activity across both services using trust information systems.
- The postholder will work with the secretary to the Head of Service to ensure cover for absence across both services.

The service will ensure the timely and accurate recording of all activity across both the ASD and ADHD services using Trust information systems.
The service will require the postholder to work with the Secretary to the Head of Service to ensure cover for absence across the services.
Post holders, as appropriate, will be required to provide administration duties on behalf of both services.
Due to the nature of the role a strong emphasis is placed on safeguarding confidentiality and this forms a pre-requisite for the Administration Assistant.
The ADHD and ASD services are small specialist services with dedicated clinical staff. These are busy services with a high demand. The teams are very supportive, recognising the value and importance of admin in helping their smooth running.
- You be required to handle incoming and outgoing telephone calls to the multi-disciplinary clinical staff and manager in a polite and efficient manner. Receive and deal with telephone enquiries, responding appropriately to callers including high risk, abusive, threatening, depressed, suicidal and vulnerable clients and carers. Maintain strict confidentiality at all times.
- Record accurate messages and follow them up appropriately in accordance to department guidelines.
- To deal face to face with patients and families seeking further help/information and to be aware of the needs of the clients and to deal in an appropriate manner with clients who can be hostile, abusive or aggressive.
- To exchange confidential and/or sensitive information between staff, patients, and carers in person or on the telephone. The unpredictability of patients means that persuasive, reassuring, empathic, skills are required at all times.

Deal with queries raised by patients, relatives, GP’s or other healthcare professionals both internally and externally to the trust. These are often of a non-routine nature and involving complex issues such as medication and other clinical treatments where there are barriers to understanding due to the nature of the client group.
Be responsible for ensuring all correspondence is accurately and appropriately presented using Trust and department procedures.
To update as necessary and attend mandatory training and maintain records as per Trust policy.
Responsible for ensuring all correspondence is accurately and appropriately presented using trust and departmental procedures and medical terminology used by the clinical staff.
To be skilled and experienced in the full range of administration practices, software programmes and specialised functional terms.
To be proficient with the knowledge of patient records management, including use of electronic patient record systems, supporting new users and instructing them as necessary. To use the knowledge and experience to meet the needs of the clinical teams by completing non routine tasks on a daily basis.
To operate the trusts telephony systems.
To update skills as necessary and attend mandatory training and maintain records as per trust policy.