Bank Admin Assistant

Job Description

Bank Admin Assistant

The Role

As the Private Patient Administrator, you will provide administrative support to the Private Patient Manager and include direct customer contact to facilitate the private patient journey, ensuring delivery of excellent customer service and growth in private patient volumes. This is an extremely busy role liaising with patients, consultants, and all hospital departments.

We need an individual with a professional approach, excellent verbal communication skills, initiative, and the ability to work within a team. You must be computer literate – experience with Word and Outlook being essential. Previous use of an Electronic Patient Record system would be an advantage.

We are looking for the successful candidate to join us on a Bank contract, working hours available: Monday 10am-6pm, Thursday 10am-6pm and Saturday 9am -1pm.

High-level duties include: 

• Handle all enquiries and book appointments via telephone, email or social media

• Provide detailed information to patient enquiries whilst delivering excellent customer service

• Build and maintain excellent relationships with internal hospital teams, consultants, medical secretaries and external stakeholders to ensure appointments are converted

• Maintain contact with potential patients to ensure they are satisfied with the progress of their enquiry

• Scanning & auditing of patient information

What you'll bring with you

• Proven track record of achieving targets whilst maintaining an outstanding level of customer service

• An excellent standard of computer literacy to include experience in Word & Excel

• The ability to work under pressure whilst remaining patient/ consumer focused

• Experience working in a private healthcare setting is preferred

• Good attention to detail and accuracy

• The ability to make decisions and use your initiative

• A flexible and positive attitude

Benefits

• Employee Assistance Programme

• Free onsite parking and a subsidised staff restaurant

• Free uniform

• Free DBS checking

What is a Bank Contract:

A Bank contract at Ramsay Health Care UK is a flexible employment agreement where you are not committed to a set number of hours per week. Instead, you work on an ad-hoc basis, filling in shifts that we have available in our hospitals. A Bank contract is ideal for individuals seeking flexibility, as it allows you to choose shifts that fit your availability, leaving you with a greater work-life balance. Bank contracts are also a fantastic way to secure additional income alongside other contracted work. Our Bank staff play a crucial role in maintaining service levels during peak times or staff shortages, ensuring that patient care remains uninterrupted.

About Us:

Ramsay Health Care UK is a well-established global hospital group with over 50 years' experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, "can do" attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

We know our people are our greatest asset, our business is growing, and we would like you to join us. "The Ramsay Way" culture recognises that people – staff and doctors – are Ramsay Health Care's most important asset and this has been key to our ongoing success. 

We are proud of our 'Speak Up for Safety' programme and ensure that the patient is at the heart of everything we do. Join us and have more 'Time to Care'. 

We are committed to equality of opportunity for all.

We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process.

In accordance with our internal mobility policy you must inform your line manager if you are invited to interview for any internal role.

We care.

It's more than what we do, it's who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.
 

"The Ramsay Way" culture recognises that people – staff and doctors – are Ramsay Health Care's most important asset and this has been key to our ongoing success.

We are committed to equality of opportunity for all. This position is subject to background and DBS check.

We care.
 

It's more than what we do, it's who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.
 

"The Ramsay Way" culture recognises that our people are our most important asset and this has been key to our ongoing success.

We are proud to support the UK's Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD's Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.