Customer Service Executive

2 weeks ago

Burnley, United Kingdom Daisy Communications Full time

**Company Description**
Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working.

We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition - so there’s always an exciting new opportunity to support UK businesses on the horizon.
**Job Description** Salary: £22,308**

**Location: Nelson**

**Monday to Friday 8:30/9:00 - 17:00/17:30**

**Key Responsibilities**:

- To provide a right first-time level of service ensuring the customer expectations are met.
- To refer any growth, revenue or churn opportunities identified, to the Business Partner & internal account manager associated to the account.
- To work closely with our Business Partners, fully supporting them with their customer base. Enabling them to increase not only their customer base, but for them to recognise Daisy as their preferred partner.
- Identify and escalate any process issues and offer suggestions/ideas for suitable resolutions. To build and maintain good working relationships with both internal and external customers,
- establishing and building strong relationships with other departments.
- Establishing and building rapport with customers, providing accurate and timely information to instil
- customer confidence in our ability to deliver an exceptional level of service.
- To deliver against the key business objectives, business service level agreements and individual key
- performance indicators.
- Ensure clear, concise, and comprehensive notes are entered onto the systems after each and every
- customer contact, with relevant documents attached where necessary.
- To develop your core skills, to enable you to manage customer queries, objections, and escalations to a final resolution.

**Qualifications**
- Be able to demonstrate an ability to work within a fast-paced environment within the service industry.
- Competent with all Microsoft packages.
- Ability to understand, analyse and interpret data.
- Take ownership of issues and follow through to conclusion.
- Sound questioning and listening skills, being able to pinpoint the exact issue in order to get a resolution.
- Can do attitude with a flexible approach to work.
- To build and maintain good working relationships with both internal and external customers.
- Be able to demonstrate a logical thought process, meeting customer demands and expectations.
- Ability to work well as an individual and as part of a team.
- Possess excellent, assertive, and controlled telephone manner.
- A high level of professionalism
- Excellent communication skills - both verbal and written
- Problem analysis/solving.
- Attention to detail.

**Additional Information** What are the benefits of working at Daisy?**

Our ethos is simple: the more you put in the more you get out.

**We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023.**

Here are some of the benefits that we offer
- 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days
- £500 referral scheme bonus
- Professional development to help you achieve your personal goals
- Eye care vouchers available and discounted Medicash membership
- Sim deals for you and your family/friends
- Access to discounts and savings at more than 1,200 retailers
- An additional day off on your birthday or if you're getting married

**#LI-Onsite

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