Part Time Customer Service Executive

1 week ago


Burnley, United Kingdom EFS Full time

**Part Time Customer Service Executive**

**£13.00ph**

EFS Global are rapidly expanding, with this, we are seeking one Part Time **Customer Service Executive**to join our experienced team. The role is office/desk based, working from our Head Office in Burnley, supporting over 30 depots across the UK.

We will ensure you have all the tools to succeed, including any training required to improve your knowledge of our industry, however previous experience in a Customer Service, or equivalent role is a must.

**The Role**:

- Establish a long-term relationship with EFS customers
- Consult with customers & internal departments/other depots to drive customer satisfaction
- Gain testimonials & reviews from our many happy existing customers
- Proactively monitor and facilitate the customer’s adoption of our services
- As we are a substantial group, you’ll need to be constantly looking out for ways to effectively develop additional revenues through upsell, cross sell and value added services.
- Identify at risk customers and arrange appointments to help retention
- Maintain and develop our CRM system.

**The Requirements**:

- Previous experience within customer account management/ customer relationship management/ customer service & sales role is essential.
- Excellent communications skills
- Ability to build rapport with customers across a wide spectrum of industries
- Excellent attention to detail
- Outstanding time management and organisation skills
- Resourceful approach to problem solving
- Experience with CRM systems, Excel and Word

In return, as the Customer Service Executive, you will be offered a competitive hourly rate of £13ph..

**We are looking for someone to work approx. 20-25hrs per week, and are offering flexibility on hours worked within Monday-Friday, 9am-5pm. No weekends involved.**

**Job Types**: Part-time, Permanent

Pay: From £13.00 per hour

Additional pay:

- Bonus scheme
- Commission pay

**Benefits**:

- Casual dress
- Company pension
- Health & wellbeing programme
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

**Experience**:

- Sales/Account management: 1 year (preferred)
- Customer service: 1 year (required)

Work Location: In person



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