Call Listening Administrator

3 days ago

South Cerney, United Kingdom Usay Compare Full time

**Usay Compare is a fast paced, exciting place to work. Both a marketplace for Private Medical Insurance and a stellar employer for progression; we have achieved 4.4 stars as an employer on Glassdoor.**

We are a team that thrive on challenges, and always have honesty at the heart of our values; thus, providing a great place to work and progress.

**With customer satisfaction at the heart of our business goals, our team needs an extra pair of hands to continue its journey to best practice; so, we are on the hunt for a passionate and driven individual that gets excited by a challenge and wants to achieve the best outcomes for the business and our clients.**

**This roleis integral to our business as you are ensuring that the Sales Advisers are selling compliantly to our clients, abiding by the FCA regulations, and providing them with the best possible advice.**

**What we can offer you**:

- A competitive basic salary of £23,500 per annum
- Monday to Friday 9am - 5:30pm
- Office based role - GL7 5XZ
- 28 days holiday. We do open on Bank Holiday’s as a business, however, if you do work a Bank Holiday you can take the leave at another time to suit you. We also offer an incremental holiday scheme
- Friendly, fun and supportive working culture
- Full in-house training programme with continued training and development
- Contributory pension scheme and discounted Private Medical Insurance
- Excellent facilities, including spacious break out areas and a well-presented office

**This role includes, but is not limited to**:

- Listen to, review, and assess the advice given by Sales Advisors to ensure that the clients’ overall needs have been met, and that all advice and documentation issued meets the required standards. (Full training will be provided)
- Identifying circumstances when product recommendations could be improved upon.
- Monitoring compliance with Financial Conduct Authority (FCA) regulatory requirements.

**What makes a successful Call Listening Administrator?**
- Someone who has a strong eye for detail
- Demonstrates professionalism, integrity, credibility, and commitment
- Has excellent written and verbal communication
- Has the ability to develop positive relationships with colleagues
- Has strong listening and analytical skills
- Has sound judgment and reasoning skills
- Possesses the ability to work on their own initiative

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