Scheduler (Service Division)

6 days ago

Harrogate, United Kingdom Beaucare Medical Full time

**About Us**

At Beaucare we try to go the extra mile every time, offering outstanding service is at the heart of what we do. Beaucare are a market leading provider of medical and hygiene consumables, care equipment and care equipment servicing. Working across the Care, Hospitality, Cleaning and Education sectors supporting several thousand organisations throughout the UK. With a real emphasis on providing value, a personal service and building long-lasting partnerships with all our customers.

**Role**

We are looking for an experienced Scheduler/Planner to join our busy Service Team. The Service Team includes our Nationwide Field Service Engineers, Service Administrators, Service Account Managers and Department Managers.

**Duties**:

- Review historical Job Cards to accurately calculate number of assets for test and amount of time required to complete works.
- Check asset previous test dates to ensure current due date is accurate, ensuring customers remain compliant with Legislation.
- Schedule Pre-Planned Maintenance (PPM) works in an effective manner to maximise use of available working time and reduce travel times.
- Allow diary availability to accommodate pending repair jobs and emergency call outs.
- Utilise Vehicle tracking software and Scheduling software to confirm accurate travel and working times for previous day’s Engineer work.
- Check in with Field Service Engineers to confirm diaries and communicate any concerns regarding timings/travel.
- Communicate with Service Account Managers to update dates for repairs works, so they can communicate with their customers.
- Look for work that can be pulled forward in the event of unexpected Engineer diary availability.

**Additional Responsibilities**:

- Follow company procedures inline with our Quality, Health and Safety and Environmental policies
- Liaise effectively with team members and other departments to ensure customer service is optimised
- Ad hoc duties as requested by your line manager

**Experience**:

- Previous experience in logistics / scheduling or a related field
- Knowledge of LOLER 1998 & PUWER 1998
- Experience working to legal guidelines (regulations)
- Proven ability to work to Service Level Agreements
- Good geographical knowledge of the UK including transport routes
- Ability to contribute toward achievement of company KPIs
- Strong experience in a similar busy and fast paced office environment
- High level of attention to detail and positive attitude toward resolving issues directly
- Ability to manage own work load in a timely manner

Working hours are 9am - 5pm Monday to Friday with 30 min lunch break

Holiday allowance is 32 days per year (including Bank Holidays) plus Birthday Leave each year

**Job Types**: Full-time, Permanent

Pay: £27,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Gym membership
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (required)

**Experience**:

- Scheduling / Planning: 1 year (required)

Work Location: In person

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