Financial Assistance

**Business Banking Financial Assistance - Admin Assistant**

**Pay Rate**: £10.63

**Location**: St Vincent Street, Glasgow

**Working Hours**: Monday - Friday 9am-5pm

Could you help Lloyds Banking Group become the best bank for customers? As one of the UK’s leading financial services Groups, Lloyds Banking Group is currently seeking motivated and enthusiastic individuals to become a part of their team.

Reporting to Business Banking Financial Assistance Support Team Manager, the Business Banking Financial Assistance Support Assistant provides excellent service and support to Business Banking customers who are in financial difficulty. Complete daily activities including Excess Management reviews and the preparation customer cases for transfer across to BBFA Recoveries, including collation of accurate MI and management of recoveries process to deliver operational efficiency within agreed SLAs. Works collaboratively as part of the wider Business Banking team to Help Britain recover, whilst meeting the regulatory requirements of their role.

**Key Responsibilities**:

- Identify and suggest improvements to new and existing processes, systems and procedures using knowledge and experience to enhance the customer journey.
- Comply with LBG policy, process and guidance to ensure a robust and consistent approach to make the right decisions, arranging repayment plans and communicate these clearly. Challenge, escalate and make recommendations when process and policies cause any unintended consequences to both customer and or the Bank.
- Carry out a range of assigned clerical/technical support tasks, ensuring that the work is completed, authorised and recorded accurately and adheres to specified Group policies and business procedures. Readiness to refer to more senior colleagues where appropriate
- Thoroughly scrutinise all documents and requests for validity and ensure transaction input is performed with high levels of speed and accuracy, raise routine correspondence where appropriate
- Work within the parameters set by your Team Manager to meet your work allocation and personal and professional development targets
- Record all customer complaints received in line with the group complaints handling policy, take ownership for resolution, resolve complaints where possible and reach the correct outcome.
- Accountable for the identification, logging, investigation and resolution of a range of customer complaints. Completing a full understand of the situation and ensuring the right outcome for the customer. Escalating issues as appropriate.

**Skills**:

- Good communication skills - Oral and Written
- Embrace 'in the moment' coaching to develop your skills and knowledge
- A great attitude towards providing an excellent level of customer service which exceeds customer expectations.
- Adaptable to change and willing to embrace new ideas
- Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines

**What’s in it for you?**
- Once trained, opportunity to work from home.
- Fully Paid Training
- Weekly Pay
- Potential for Extension or Permanent position

Working with Lloyds Banking Group you will have the opportunity to contribute to a team that has been helping Britain prosper for more than 250 years, and that today supports 27 million customers with their financial needs. You’ll be offered a variety of opportunities to learn, grow and develop, playing your part in the Group’s inclusive, values-led culture.

To apply, click on the link and you will be sent a response immediately with next steps. Complete an online assessment in your own time and one of our recruitment team will be in touch within 24 hours once you’ve completed to talk you through the role in more detail let you know what happens next

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**Job Types**: Full-time, Temporary contract
Contract length: 6 months

**Salary**: £10.63 per hour

Schedule:

- Monday to Friday
- No weekends