IT Service Desk Analyst

1 week ago

Salford, United Kingdom AJ Bell Full time

**Key responsibilities**:

- Logging calls via telephone and gathering sufficient details for resolution by the relevant person.
- Take ownership of technical problems and see through to resolution, even when passed to third parties.
- Help to plan and execute desk moves.
- Install software on new PC’s and Laptops.
- Setup mobile devices to users, e.g. Android, iPhone, iPads.
- Maintain and update working documents such as mobile phone lists, and asset registers.

**Desired experience/skills**:

- Strong customer focus, demonstrated through an excellent telephone manner and the way in which problems / issues are handled and resolved.
- Excellent problem solving and analytical skills, evidenced via previous work experience or technical / scientific qualifications.
- Ability to work and communicate with people at all levels.
- Administration of systems including troubleshooting of MS Active Directory, MS Exchange, Cisco Call Manager, VMWare vSphere and Horizon View Client
- Knowledge and experience of Windows 10, Windows Server
- Ability to set up and configure PCs and Laptops.
- An active knowledge of information technology, and a passion for keeping up to date with the latest technologies. Desire to learn new skills and progress professionally.
- Positive approach to new problems.
- Flexible and adaptable.
- Ability to work under own initiative as well as part of a team.

**About us**:
AJ Bell is one of the fastest-growing investment platform businesses in the UK, with over 398,000 customers using our award-winning platform propositions to manage assets totalling more than £75.6 billion. Having listed on the Main Market of the London StockExchange in December 2018, AJ Bell is now a FTSE 250 company.

Headquartered in Manchester with an office in central London, we now have 900 employees and have been named one of the Sunday Times '100 Best Companies to Work For’ for three consecutive years.

In return we will provide all the training and support you need in order to develop within your role.

There are opportunities for growth and professional development for members wanting to progress within their career including induction training and our study support scheme which is part of our benefits package.

At AJ Bell you can expect a friendly working environment with a strong sense of team work, we have a great sense of pride in what we do and this is reflected in our guiding principles.

**In return for your hard work you will be entitled to**:

- Up to £26k dependent on experience
- 24 days holiday increasing up to 30 days with service, plus bank holidays
- Discretionary annual bonus
- Contributory pension scheme
- Paid study support for qualifications
- Enhanced maternity/paternity scheme
- Bike loan
- Season ticket loan portal
- Discounted PMI and Dental
- Free gym
- Holiday buy/sell scheme
- Free social events
- Plus much more

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