Help-Desk Operator

2 days ago


Salford, United Kingdom Daniel Owen Full time

JOB DESCRIPTION:An exciting opportunity for a Help-desk operator in Salford. Our client is looking for an experienced, fast paced, and hardworking Help-desk operator to join their team, with an immediate start. This is a temp - perm position.Working hours Monday to Friday, 8:30am - 5:00pmExpectation of 1 in 6-8 weekends (days off provided during the week)Weekend shifts are work from home due to office opening timesShifts will always fall between 7:00am - 7:00pmDaily responsibilities will include:Achieve Key Performance Indicators (KPI's) related to customer service, client knowledge, system knowledge and attendance as captured in the operator balanced scorecardProvide accurate records of all the details of each Service request into the appropriate systemsProvide a level of customer service which meets or exceeds the service commitmentAccurately record details of all Service RequestsExhibit clear and professional behaviour when communicating via telephone or mailTo achieve a high degree of customer and supplier satisfactionRequirements for the role:Customer Service/Helpdesk experienceGood CommunicationKnowledge of computer databases and their applicationsPlanning and OrganisingAnalytical Thinking


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