Project Support Administrator

Your new role

Are you a strong communicator with a positive attitude and a can-do approach? Do you thrive when working in a busy and fast paced environment? National Highways has an exciting opportunity for a Senior Administrator to join our hard-working project teamdelivering the A66 scheme within our Major Projects (MP) directorate in Manchester or Leeds.

The role will involve working closely with Project managers at all levels to support the delivery of a high-profile project. You’ll have opportunities to collaborate with stakeholders and customers across the country and demonstrate excellent communicationand organisational skills.

Within this role you will be required to carry out a range of administrative processes, providing flexible business support, to contribute to the delivery of business activities and objectives to time, quality and within budget. You will be required to gothat extra mile, be proactive and take pride in what you do to deliver accurate and efficient results.

This role will be based from our Manchester or Leeds office. Occasional travel to other office locations may be required.

What you’ll be leading on:
Delivering a variety of administrative processes; ensuring accuracy and punctuality whilst adherence to defined procedures and standards.
Produce reports, presentations and other documents, collating and analysing relevant information and statistics from identified sources, to support others in the delivery of their business objectives.
Answering standard and non-standard enquiries, acting as a point of contact internally and externally. Providing information to stakeholders to support delivery, customer service, and decision making. Escalating issues for resolution, as necessary.
Maintaining project records, customer correspondence, and governance documents. Entering information on systems and storing files to ensure that information is up to date, in the right place, and easily accessible.
Managing smaller pieces of work to completion, either standalone or as part of larger projects, to support achievement of business objectives.
To be successful you’ll demonstrate:
Excellent verbal and written communication skills with an ability to build relationships with a wide range of stakeholders.
Experience in ensuring good quality, customer focused service delivery.
Proficiency in the use of Microsoft Office software including, Outlook, Excel, and PowerPoint. (Experience with Project Management / CRM/Financial software desirable)
Strong time management and organisations skills. An ability to work under one’s own initiative, prioritising tasks to meet competing deadlines.
Experience in a project environment (non-industry specific) is preferred.
A bit about us

Major Projects is responsible for the delivery of nearly 70 projects with a total value more than £14 billion, and some of the most exciting and challenging projects in the country. National Highway’s goal is to change the industry: to make roads and theirconstruction and maintenance safer; to be more responsive to the needs of our customers, particularly about biodiversity and carbon; and to exploit the digital agenda and drive the productivity agenda to improve delivery. We are a focal point for the deliveryof sensitive and complex projects, growing individual talent and our organisational capacity to be successful. We strive to be creative and exploit digital and technological opportunities whilst maintaining the highest standards in Safety, Health, Wellbeingand Customer Service to deliver great projects.

Our benefits package

Our total reward package includes basic salary, the potential for a performance related bonus
Contributory pension scheme with employer contribution of up to 10%
Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
Flexible hours and blended working between base location/home
Life assurance of 4 times annual salary
Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience
And we are

Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
Community friendly - offering paid leave to volunteer, 3 days basic/year plus an extra 3 days to support the national Covid effort

Right to work check
3 year employment history references
DBS criminal record check
Social media and adverse journalism check
Driving licence check (if applicable)
Fit to work questionnaire (for all), followed by a medical check (if applicable)
And finally
We reserve the right to close before the advertisement expires