Support Worker

**Job Title: Support Worker - Young People’s Service**
**Reporting to: Team Manager**
**Contract: Permanent, Full time**
**Interview Date: TBC**

**About the Service/Department**

Hestia’s RBKC Young People’s Service provides housing related support and interventions to46 service users with a range of issues living in 6 accommodation services across the borough. The service is for young people aged 16-25 years with housing and support needs. These young people may be leaving local authority care, be homeless, threatened with homelessness or living in accommodation that is not meeting their identified needs.

The service provides ‘step up’ or ‘step down’ from other supported accommodation, as appropriate. The focus of the service is to provide safe, accommodation-based housing support services for young people with the aim of promoting maximum independence for each individual.

**About the role**

The main purpose of this role is to provide good quality housing related day-to-day support to service users with a range of complex needs in line with client led actions identified in their support plans

Some other main responsibilities of the role include:

- To deliver housing related support to young people (aged 16- 25 years) and to inspire young people using the service to meet their needs and aspirations in education, employment, training or other areas of interest and value to the individual
- Improve each client’s quality of life; prevent homelessness through promoting or maintaining independent living skills and appropriate move on
- Provide relevant support in accordance to the client’s range of needs via support and safety planning and aspirations assessments and through one-to one keywork sessions

**About you**
- Excellent interpersonal skills and relationship management skills
- Excellent written and verbal communication skills
- Creative Problem Solving skills including Conflict Resolution
- Organisation and Planning skill to deliver multiple priorities to tight deadlines
- Creativity in engaging residents to co-produce initiatives to engage individuals via activity and event planning
- Ability to use a range of approaches to ensure effective person centred support planning
- Ability to maximise independence by motivating and supporting service users towards their goals
- Ability to travel and work across the services when required
- Working knowledge of Welfare Benefits
- Excellent literacy and numeracy skills
- Knowledge and understanding of safeguarding issues and ability to address them appropriately

**Please see the attached documents for the full job description and more information about Hestia.**

**What Hestia offers**
- Holiday allowance of 25 days / 195 hours per annum plus 8 days / 62.4 hours public holidays
- Company Pension
- Learning and Development Opportunities (including career progression opportunities across our services and departments, a full 9 month induction providing an understanding of The Hestia Approach and all Hestia’s practices and policies to support your career in Hestia and if applicable, a foundation knowledge to attain a Skills for Care Certificate)
- Hestia Rewards exclusive membership (Hestia Rewards is our staff wellbeing and benefits scheme which provides access to fantastic retail discounts, gym membership discounts, recognise a colleague eCards etc.)
- Access to a range of health and wellbeing support tools including our Employee Assistance Programme, Flexible working (including holiday trading and TOIL) and some roles include Clinical Supervision
- Other benefits such as Eye care vouchers, Travel/Season Ticket Loans and Cycle to work scheme (with up to 40% savings on a new bike).
- If applicable to the role, Hestia will also support you on joining our existing ASYE (Assisted and Supported Year in Employment) programme if you are interested and fit the criteria.

**About Hestia**

Hestia supports adults and children in crisis across London and the surrounding regions. We campaign and advocate nationally on the issues that affect them. This includes victims of modern slavery, women and children who have experienced domestic abuse, young care leavers and older people.

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

**Please note**
**If offered a role with Hestia, you will be issued a conditional offer based on satisfactory references and an Enhanced disclosure/DBS check.**

**Disability confident**
Hestia is a disability confident employer, committed to the employment and career development of individual with disabilities. As part of this commitment, we operate a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have