User Trainer

User Trainer x 2
£140 per day (PAYE)
£197 per day (Inside of IR35)
Location 1: London North West University Healthcare NHS Trust, Northwick Park Hospital, Watford Road, Harrow, HA1 3UJ (3-4 days per week at this site)
Location 2: The Hillingdon Hospitals NHS Foundation Trust (3-4 days per week at this site)
Hours: Mon-Fri 37.5 Hours
Initial term: 3 months with potential of being extended
**User Trainer**:

- Job Description
We are looking for a User Trainer to support the Delivery Manager and Operational Delivery team in rolling out training for the Trust Care Coordinated Solution (Trust CCS)
The pilot is part of the Improving Elective Care Coordination Programme which aims to help Trust teams better plan, schedule and manage patients through the Elective pathway, through the deployment of the Trust CCS which comprises the Elective Waiting Listand Theatre Scheduling modules.

User Trainer Responsibilities
Job Description - To support the Delivery Manager by training clinical staff working at Trusts.

**Responsibilities**:

- To be a source of advice and knowledge on education and training matters to clinical staff and managers, regarding the IECCPP.
- Develop and deliver training to the deployment teams so they can train locally within the Trust.
- To provide training to teams at Trusts by doing demos to groups and one-on-one sessions, both remotely and in person.
- Responsible for the effective delivery of training by analysing issues, undertaking training needs assessments, setting, and implementing agreed plans and monitoring performance and priorities.
- To maintain an overall understanding of the strategic direction of training within the organisation.
- To be responsible for designing, testing, and continually revising and improving the training programme content including teaching aids (graphics, visuals, audio content) to support delivery and skill evaluations.
- Expected to work independently and lead specific work streams, referring to the Delivery Manager and SRO.
- Contribute to a seamless response to the organisation, maintaining a professional approach and always leading by example. Promote the department and services in a positive manner.
- To provide end-user training and onsite floor walking support for the IECCPP programme.
- To provide expert training advice and guidance to analysts regarding enquires about the training and the programme, providing support to all end-users.
- Responsible for training equipment including multiple laptops and projectors.
- Deploy measurement and feedback initiatives to assess course effectiveness in terms of content and delivery.
- Act as a change agent, supporting behavioural change in doctors.
- Working closely with Regional Trainers to capture the specific requirements and feedback to the Regional Training Manager to support bespoke training plans.

**Skills Needed**:

- Experience working in adult learning.
- Evidence of working within professional multi-disciplinary team.
- Experience of training users in a digital system.
- Good understanding of digital systems.
- Excellent interpersonal and communication skills.
- Knowledge of training techniques and delivery approaches.
- Proven ability to effectively problem-solve.
- Understanding of IG, Confidentiality and Data protection.

**Person Specification**:

- Must be agile and adaptable.
- Must be able to understand complex programmes - to be trained by Palantir.
- Calm and patient while dealing with people that are overloaded and under pressure to deliver.
- Continually engaging and motivating staff/ users.

**Key Deliverables**:

- Training across specialities (_Technical onboarding/ Hypercare)_

Expected Timescale at Region
X months