Housing Officer

11 hours ago

Cardiff, United Kingdom Nacro Full time

**Housing Officer / Housing Support Worker**

**Location**: Cardiff

**Salary :Salary**: £24,962 Per Annum (Base salary £23,962 + £1,000 Unsociable Hours) - this role is also eligible for a one-off retentionpayment of £1000 upon successfully completing 9 months service*

**Job Type**: Permanent / Full-Time

Are you ready to make a real impact? Join Nacro as a **Housing Officer** and play a vital role in transforming lives while supporting safer communities.

Why Join Nacro?

We’re leading the way in supporting individuals to reintegrate into society through the **Community Accommodation with Support (CAS-2)** contract. This nationwide initiative supports low and medium-risk offenders who need housing to qualify for home detention curfew or bail, directly reducing reoffending rates and enhancing public safety.

**Exciting Growth Opportunity**: This high-profile project is growing by 60% in the next 18 months

**Career Pathway**: Gain experience working with criminal justice agencies, local authorities, and support networks, opening doors to other rewarding roles in the sector.

**What You’ll Do**

As a Housing Officer / Housing Support Worker, no two days are ever the same. You’ll:

- **Maintain Safe Homes**: Ensure properties meet the **Decent Homes Standard** by organizing repairs and keeping spaces clean and ready for new residents.
- **Collaborate & Communicate**: Work closely with probation officers, court staff, and community partners to provide the best support possible.
- **Problem-Solve**: Handle complex situations with curiosity and compassion, always focused on achieving the best outcome

**Who Should Apply?**

This role is perfect for someone who is:

- **Resilient**: Can handle challenges calmly and focus on self-care.
- **Empathetic & Perceptive**: Understands people’s needs and knows when something doesn’t feel right.
- **Organized**: Manages competing priorities, meets deadlines, and ensures tasks are completed to a high standard.
- **Flexible & Positive**: Adapts easily to new situations and keeps a warm, approachable demeanor.

**What You Need to Succeed**
- A **full, clean UK driving licence** and access to a vehicle.
- Willingness to travel extensively for work (mileage reimbursed at 45p per mile).
- Basic ICT skills (Outlook, Word, Excel).
- Enhanced DBS check and Prison Clearance (organized during onboarding).

**Rewards and Benefits-**
- 25 days holiday + bank holidays
- Free eye test and £50 contribution towards glasses
- Employee assistance programme
- Excellent benefits including a great annual leave entitlement, additional special leave, an occupational sick pay scheme which exceeds statutory requirements.
- The opportunity to work flexibly within the community as this role allows you to work from home in between property visits.

Pay: From £24,962.00 per year

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- housing: 1 year (required)
- ICT: 1 year (required)
- Working with vulnerable people: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (preferred)

Work Location: In person

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