Housing Services Assistant
7 days ago
About the RoleAs Housing Services Assistant youll be learning how to become a customer champion at CCHA. Youll be trained on how to provide excellent service to our customers by answering their housing questions and helping them find solutions.Youll be part of the first point of contact for customers learning how to handle incoming calls and making outbound calls when required. You will become the first point of contact for customers who call into our reception.Well teach you about different areas of housing like rent payments keeping neighbourhoods safe finding homes for people and managing properties. Youll learn to take ownership of customer queries and work towards resolving them. You will also provide support to our Neighbourhood Managers and other officers to help them meet the needs of our tenants.In short youll be learning the ropes and getting hands-on experience to become a valuable member of our team helping us provide the best possible service to our customers.There will also be opportunities for you to grow by undertaking formal housing related qualifications during your work time.This is a part-time role (26h per week) and will be office based due to nature of tasks involved. About YouAs Housing Services Assistant youll gain valuable experience and become a key part of the Housing Customer Service team on the front line in supporting our tenants.The Housing Customer Service team is pivotal in helping the housing and communities team meet their key accountabilities: sustainable tenancies (from pre-tenancy) building trusted relationships with tenants early intervention and prevention reducing customer need and demand maximising income (voids and arrears) and ensuring tenants have the support they need to deal with the welfare reforms and sustain their tenancies.You will be asked to support these teams by using your strong communication and administration skills.Our Shared ValuesAt CCHA values and diverse thinking as just as sought after as technical skills and qualifications. Our values are embedded throughout the organisation. They set out how we work together and how decisions are made. Here at CCHA we live our values by being:Caring RespectfulTrusting and TrustworthyHonestBrave YourselfJob DescriptionThe job description will download in PDF format. To request an alternative format please get in touch.English Job Description - Housing Services AssistantApplication & Interview GuidanceThe guidance will download in PDF format. To request an alternative format or language pleaseget in touch.Application guidanceInterview preparation If you require this information in an alternative format please contact us.CCHA Website Our Privacy Policy Our Equality Statement Key Skills Front End,Bricklayer,KYC,Event Production,Financial Accounting Employment Type : Full Time Experience: years Vacancy: 1
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Housing Services Assistant
1 week ago
Cardiff, United Kingdom Cardiff Community Housing Association Full timeAbout the Role As Housing Services Assistant, you'll be learning how to become a customer champion at CCHA. You'll be trained on how to provide excellent service to our customers by answering their housing questions and helping them find solutions. You'll be part of the first point of contact for customers, learning how to handle incoming calls and making...
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Housing Services Assistant
2 weeks ago
Cardiff, United Kingdom Cardiff Community Housing Association Full timeAbout the Role As Housing Services Assistant you’ll be learning how to become a customer champion at CCHA. You’ll be trained on how to provide excellent service to our customers by answering their housing questions and helping them find solutions. You’ll be part of the first point of contact for customers learning how to handle incoming calls and...
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Cardiff, United Kingdom Cardiff Community Housing Association Full timeA community housing organization in Cardiff is seeking a part-time Housing Services Assistant to support customers by answering housing inquiries and providing solutions. This office-based role involves managing calls and assisting the Housing Customer Service team to ensure sustainable tenancies. Candidates with strong communication and administration...
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Housing Support Officer
4 days ago
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Scheme Support Officer
1 week ago
Cardiff, United Kingdom Supported Housing Full timeJob Specifics 2x Full-time (37 hrs) & 1xPart-time (24 hrs) Contract: Permanent Salary: 24531.00 62.64 for each sleep‑in Work Pattern: Days nights weekend availability & Sleep‑ins It is essential that the successful candidate holds a valid driver’s licence and has access to a car. Dyfrig House operates multiple services between Cardiff Central and...
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Scheme Support Officer
7 days ago
Cardiff, United Kingdom Supported Housing Full timeJob Specifics:2x Full-time (37 hrs) & 1xPart-time (24 hrs)Contract: PermanentSalary: 24531.00 62.64 for each sleep-inWork Pattern: Days nights weekend availability & Sleep-insIt is essential that the successful candidate holds a valid drivers licence and has access to a car. Dyfrig House operates multiple services between Cardiff Central and Newport Road and...
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Cardiff, United Kingdom TAFF HOUSING Full timeA Cardiff-based housing organization is seeking a Chief Executive to lead the team in delivering impactful housing and support services. This role requires a visionary leader with proven experience in inspiring and engaging teams, ensuring a focus on community needs, and embracing technological advancement. The ideal candidate will have exceptional...
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Housing Support Officer
1 week ago
Cardiff CF AG, United Kingdom Cardiff YMCA Housing Association Full timeHOUSING SUPPORT OFFICERPOST: Housing Support OfficerRESPONSIBLE TO: Assistant Housing Support ManagerHOURS: Average of 37½ hours per week on rota of 7.00am - 3.00pm, 12.00pm – 8.00pm shift over 7 days a week. (4 week shift pattern) including Bank Holidays.YMCA Cardiff Group are committed to reviewing our employee wellbeing packages and in addition to the...
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Front of House Assistant
7 days ago
Cardiff, United Kingdom Six by Nico Full timeFront of House Assistant Location: Six by Nico – 27 High Street, Cardiff, Glamorgan, CF10 1PU We are looking for an enthusiastic Server/Waitress/Waiter to join the team at Six by Nico. The role Our front‑of‑house team plays a fundamental role in delivering a professional and informative service in a fun and exciting atmosphere; we are looking for...
