Housing Services Assistant

1 week ago

Cardiff, United Kingdom Cardiff Community Housing Association Full time

About the Role
As Housing Services Assistant, you'll be learning how to become a customer champion at CCHA. You'll be trained on how to provide excellent service to our customers by answering their housing questions and helping them find solutions.
You'll be part of the first point of contact for customers, learning how to handle incoming calls and making outbound calls when required. You will become the first point of contact for customers who call into our reception.
We'll teach you about different areas of housing, like rent payments, keeping neighbourhoods safe, finding homes for people, and managing properties. You'll learn to take ownership of customer queries and work towards resolving them. You will also provide support to our Neighbourhood Managers and other officers to help them meet the needs of our tenants.
In short, you'll be learning the ropes and getting hands-on experience to become a valuable member of our team, helping us provide the best possible service to our customers.
There will also be opportunities for you to grow by undertaking formal housing related qualifications during your work time.
This is a part-time role (26h per week) and will be office based due to nature of tasks involved.
About You
As Housing Services Assistant, you'll gain valuable experience and become a key part of the Housing Customer Service team on the front line in supporting our tenants.
The Housing Customer Service team is pivotal in helping the housing and communities team meet their key accountabilities: sustainable tenancies (from pre-tenancy), building trusted relationships with tenants, early intervention and prevention, reducing customer need and demand, maximising income (voids and arrears) and ensuring tenants have the support they need to deal with the welfare reforms and sustain their tenancies.
You will be asked to support these teams by using your strong communication and administration skills.
Our Shared Values
At CCHA, values and diverse thinking as just as sought after as technical skills and qualifications. Our values are embedded throughout the organisation. They set out how we work together and how decisions are made. Here at CCHA we live our values by being:
Caring | Respectful | Trusting and Trustworthy | Honest |Brave | Yourself
**Job Description**:
The job description will download in PDF format. To request an alternative format, please get in touch.
English Job Description - Housing Services Assistant
Application & Interview Guidance
The guidance will download in PDF format. To request an alternative format or language, please get in touch.
Application guidance
Interview preparation
If you require this information in an alternative format, please contact us.
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