Sales Coordinator Central Support Office

**Sales Coordinator**: Location: Central Support Office (Newcastle)
We currently have a new opportunity for a Sales Controller to join our Procurement and Supply Chain Team based in our office within Newcastle Business Park (NE4).

**What's in it for you?**
- Contract Type: Permanent
- Working Hours: Monday to Friday, 40hrs per week (hybrid working available)
- Competitive Salary of £21,000 + Profit Share Scheme
- 23 days holiday plus 8 bank holidays per annum on starting (increasing with length of service)
- Workplace Pension and Life Assurance

**Additional Benefits**:

- Additional leave for Milestone birthdays
- Option to purchase additional holidays
- Cycle and Tech scheme
- High Street discount voucher scheme
- Free flu jabs
- Christmas savings club
- Reward and recognition scheme
- Employee assistance program
- Fee cover for professional memberships
- Free eye tests
- Employee Assistance Programme
- Refer a friend scheme

**Requirements for the role**:

- Strong administration skills
- Strong IT / systems knowledge
- Strong communication and interpersonal skills
- Strong organisational skills
- Ability to work in a fast paced, friendly environment
- Pro-active attitude

**Desirable Attributes**:

- Experience in a similar role, but not essential as full training will be provided.

**Main Responsibilities**:

- Ensuring that all enquiries from all avenues are responded to in a timely manner.
- Offering customers an efficient, knowledgeable and courteous service, to ensure their requirements are identified, that the Company has product available to meet those needs within the timescale required by the customer, and arranging for the Company to deliver the required product, to the correct address, at the required time.
- Ensuring that each sale is profitable.
- Raising and processing quotes (Lead or Sales Team Generated). Ensuring all sales are processed and invoiced correctly, liaising with accounts/credit control as required to verify arranged payments or finance information to ensure payments have been received before goods are dispatched.
- Liaising with Credit Control to maintain customer accounts and assisting with credit control measures.
- Working with Transport & Logistics team to ensure collection and delivery of used equipment from depot network to Sales division in a timely manner to meet customer requirements. Ensuring all requirements are detailed in the system so instructions are communicated to all required personnel involved. Ensuring all transactions are correctly completed to ensure successful delivery and to avoid queries.
- Communicating and overseeing all transactions for the customer to ensure customer service is maintained and that we are always providing the highest standards and quality.
- Ensure customers are followed up with, to ensure successful delivery and obtain any feedback regarding equipment and service.
- Ensuring product knowledge is maintained to identify customer requirements including researching new equipment, requesting any necessary training in product awareness and participating in any training programs.
- Ensure products appeal to consumers based on their business and environmental needs whilst offering new innovative products.
- Contacting customers from various resources including internal database to generate 'sales opportunities', updating our database at all points of contact with the customer, ensuring we have the correct contact information for our customers. Liaise with Sales team to maximise sales opportunity across the depot network.
- Dealing with all after sales queries.
- Liaising with Procurement and Supply Chain Colleagues to ensure availability for sale commitments, including where necessary arranging collection from suppliers.
- Ensuring productivity is maximised within the Sales Division workshop to ensure agreed delivery dates are met and fleet sales showroom is fully stocked and branded, anticipating perspective customers to attend unannounced. Effectively communicate delivery requirement to workshop to enable prioritisation of workload

**Nixon Hire Overview**:
Founded in 1967, Nixon Hire is a dynamic and professional family-run business employing almost 500 people across an ever-expanding Depot network. We draw on over 54 years of experience to deliver quality plant, tools, machinery, accommodation and portable toilet products and services that are second to none. We are passionate about what we do and work tirelessly to ensure we are continually improving.

We are proud of our people. Nixon Hire employ skilled, experienced and knowledgeable people. We employ people who live locally to the Depots we operate so we know the local areas we work in well. We understand the importance of training and developing our people and invest significant resources to ensure we are up-to-date with current requirements. We are extremely proud to have many members of staff celebrating over **40 YEARS** service with us, with the longest serving employee c