Friendship Coordinator

LOCATION

**Hybrid - Ashburton or Blackpool**

CONTRACT TYPE

**Permanent**

APPLY BY

**01-Sep-2025**

SALARY RANGE

**£23,633.00 - £23,633.00**

JOB CATEGORY

**Administration & Customer Service**

WORKING PATTERN

**5 days per week**

WEEKLY HOURS

**35 hours**

Age UK's Telephone Friendship Service is recruiting for **2 Friendship Coordinators** to join our growing team

Loneliness is a major issue that is now widely recognised in society today, particularly amongst older people. By scheduling weekly calls from our trained volunteers, Age UK's National Telephone Friendship Service provides older people with a chance to make a new friend from the comfort of their home.

**This role can either be based at our office in Blackpool, or in Ashburton Devon. We offer a hybrid model of home and office based-working, so you will need to be within a reasonable distance of either the Blackpool or Devon office and be willing to travel there regularly. As a guide, the team currently work from the office once a fortnight but please be aware this could increase in the future.**

**You will work a 35-hour working week, 5 days out of 7 with start and end times between 8am and 6pm. It will include weekend and bank holiday shifts, which will be arranged on a rota basis.**

**In your Supporting Statement, please include examples of how you meet the Must Have criteria below.**

Must haves:
The below competencies will be assessed at the indicated stage of the recruitment process:
**Application = A, Interview = I, Test = T, Presentation = P**
- Excellent communication skills - both written and verbal **(A, I, T)**
- Confident and friendly telephone manner **(A, I)**
- A passion for supporting older people **(A, I)**
- Excellent IT skills including Microsoft Office **(A, I, T)**
- Ability to manage a busy workload **(A, I)**
- A commitment to promoting equality and diversity** (A)**
- Being a positive team player. **(A, I)**

**Great to haves**:

- An understanding of older people’s issues **(A, I)**
- Experience supporting volunteers **(A, I)**
- Knowledge of safeguarding issues **(A, I)**
- Experience of working with older people over the phone** (A, I)**

What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.

Additional Information

In addition to the contents of this role description, employees are expected to undertake any and all other reasonable and related tasks allocated by line management. Office attendance is currently once a fortnight, however, we do reserve the right to request staff attend the office more regularly in line with service.

**Supporting statements and anonymisation process**

**Equal opportunities & Disability Confident Scheme**

**Reasonable adjustments**

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.