Telephone Support Officer

1 week ago

Blackpool, United Kingdom Age UK Group Full time

Age UK's Telephone Friendship Service is recruiting for **Telephone Support Officers** to join our dedicated team

We crucially support thousands of matches between older people and trained volunteers, who together enjoy a regular weekly telephone chat. Our service makes a huge difference to the lives of older people who are lonely and isolated - giving them a chanceto make a new friend from the comfort of their home.

This role can either be based at our office in **Blackpool**, or in **Ashburton Devon**. The team is split across these two locations. You must have a suitable space to work at home (all IT equipment will be provided).

We offer a hybrid model of home and office based-working within this role, so you will need to be located within a reasonable distance of either the Blackpool or Ashburton office and be willing to travel there regularly to work.

**You will work a 35-hour working week, 5 days out of 7 with start and end times between 8am and 6pm. It will include weekend and bank holiday shifts, which will be arranged on a rota basis.**

**You will have**:

- Excellent communication skills
- A confident and friendly telephone manner
- Demonstrable empathy, respect, and kindness qualities
- A passion for supporting older people
- The ability to work flexibly
- Excellent IT skills including Microsoft Office
- Ability to manage a busy workload
- Commitment to promoting equality and diversity
- A positive team-player attitude to work

**What we offer in return**:

- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
- Excellent pension scheme, life assurance, health cashback plan and EAP.
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Heka Fitness & Wellbeing Benefit.
- You Did It Awards - recognition awards from £100-250.

**Additional Information**:
**Within the charity, this role is known as Activity Coordinator.**

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

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