Conference & Events Lead

**CONFERENCE & EVENTS LEAD, LONDON**

We're seeking a Conference and Events Lead to join our Operations team at our 22 Bishopsgate property in London. The Conference and Events Lead will report directly to the Conference and Events Supervisor.

**What You'll Do**:
**Operations**:

- Assist with closing up the venue and conducting quality inspection throughout the building including conference and breakout rooms.
- Ensure any faults or repairs in the building noted during such quality checks are logged on the maintenance fault database.
- Monitor the maintenance database and ensure all maintenance issues are being dealt with through effective communication with central facilities team
- Carry out minor maintenance tasks, providing highest standards of maintenance throughout the building through effective delegation and own input
- Be responsible for monitoring external building contractors in and out of the building, Ensuring all signing in procedures are adhered to, checking their work and monitoring activities.
- Monitor work of external building contractors, scheduling, agreeing and following up visit dates, reporting back to the GM with issues and feedback.
- In conjunction with the GM, be responsible for scheduling, monitoring and coordinating preventative maintenance activities on Sancroft building and facilities.
- Be responsible for updating the Housekeeping/Facilities SOP manual and training relevant personnel

**Facilities**
- Have overall responsibility for monitoring recycling and waste removal in the building - cardboard boxes, plastic cups, furniture and other equipment

**Client care**
- By taking a proactive approach ensuring the transition of all client events from booking to event day run efficiently and smoothly.
- Work closely with the Ops and have proactive approach to client event management, identifying potential room set up and other operational challenges ahead
- Respond and deal with client comments on the Facilities department
- Be responsible for inventorying and ordering stock of all client stationery used in training rooms including branded items. For example - delegate pads, pencils, sweets, flipchart pads,

**Personnel**
- Supervise the daily tasks of the housekeeping/facilities team and ensure that the venue is fully prepared for the following day.
- Undertake twice yearly appraisals
- Oversee the team's weekly timesheets for sign off for submission
- Conduct weekly meetings with the housekeeping/facilities team communicating customer satisfaction results, special requirements, company information, HR, and weekly operating issues.

**Security**

Have overall responsibility for the security of the building, ensuring procedures are in place and adhered to, particularly in the following areas;
- Ensuring all exits, grills and doors are locked or shut when necessary
- Through effective supervision, ensure all deliveries and collections into the building are handled appropriately
- Oversee the main and master key boxes in the sales office, ensuring tagging is kept up to date.
- Be responsible for safe keep

**Housekeeping**
- Assist with servicing of rooms during lunch breaks, replenishing glasses, water, removing dirty coffee cups, generally tidying up ready for the afternoon
- Implement an effective rota/work schedule for the team, delegating tasks and encouraging team work to achieve high standards

**Health & Safety**
- Represent Ops as a health & safety officer/fire officer ensuring that all mandatory checks/fire bell tests and fire drills are carried out as per the safety regulations.
- Participate in the monthly health & safety meeting, assist with updating the necessary health & safety paper work
- Be part of 6-monthly fire drills for day time staff and ensure each member of staff participates in at least one of the drills

**What We Look For**:

- Good written and verbal communication skills
- Good understanding of Audio-visual equipment and troubleshooting
- Good organisational skills
- Good customer service skills
- Strong eye for detail
- Team player
- Proficiency in Microsoft Excel and Word

**Who We Are**:
Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a netwo