Arrivals Team Leader

**Arrivals Team Leader - Internal Only**

For over 50 years we have been one of the UK’s most loved attractions. With over 1 million guests in 2019, we are passionate about providing immersive experiences that bring family and friends together to create memories that will last a lifetime.

We’re an organisation driven by our core cultural values, which are to engage and inspire, put people first, take accountability, continuously improve and to act with integrity. We believe everyone who works at Longleat can subscribe to these values, and that they truly set us apart as a place to work.

An exciting opportunity has arisen for an Arrivals Team Leader to join our team. You will be taking full responsibility for the department when running a shift, from motivating the team and delegating tasks to rolling your sleeves up and getting stuck in.

**What will this role entail?**

Reporting to the Assistant Operations Manager - Guest Services, you’ll be working within the front-line rota team leaders guide and coordinate the work of the team to complete tasks, identify and explore opportunities that drive sales, ensuring team members maintain business standards in relation to guest service, in line with procedures and keep the department running like clockwork.

Key duties will include:

- Perform all tasks outlined in the relevant departmental Team Member job description.
- To run the department on a day-to-day basis, coordinating the team, maintain highest standards of guest service, and cash, stock control and security operations.
- Responsibility of opening and closing the guest services / arrivals department daily.
- To process transactions through the till in a professional manner and support in the opening and closing of tills as required.
- Maximise opportunities to increase sales by ensuring team know and understand the features, benefits, unique selling points and other relevant information relating to products, product ranges and services offered by the business.
- To act as a mentor to team members, encouraging and motivating individuals to ensure customer service and standards are being delivered.
- Delegate tasks and solve problems swiftly
- Lead your unit in the absence of the Manager, taking responsibility for day-to-day operations
- To support the operations managers in monitoring Team members performance, add and implement training when directed or needed to maintain service levels

**What will I need to be considered for this vacancy?**
- 5 GCSEs at grade C and above to include: Maths and English or equivalent qualification
- Projects a positive image and serves as a role model for others
- A responsible approach and excellent communication skills so you can provide your colleagues with feedback to help develop themselves and the business
- Positive and curious, ability to create ideas about how to improve the guest and colleague experience
- Relates to people in an open, friendly and accepting manner

**What will I receive in return?**

As an Arrivals Team Leader you’ll receive a pay rate of £10.15 per hour in addition to a range of attractive benefits that include;
- 29 days holiday inclusive of bank holidays
- Complimentary tickets to Longleat, 18 per annum pro rata.
- 50% off Annual passes for your Friends and Family, free entry for yourself.
- Discounts on food and beverages and retail merchandise
- 20% off VIP Experiences, 10% off Accommodation.
- Company Pension
- Life assurance cover and more perks

You’ll be employed on a permanent 40-hour contract, working 5 days in 7, including weekends, evening and bank holidays as required. Earliest start time 9am, latest finish time 8.30pm varying in accordance with opening times.

**Location: Longleat (Warminster, Wiltshire)**

**We reserve the right to close this advertisement early if enough suitable applicants are received.