Retail Team Leader

On a Center Parcs break we want our guests to relax knowing everything is taken care of. Our Retail department provides a fantastic shopping experience, from everyday groceries to sweet treats to toys, gifts and clothing.

Across each village there are a number of retail units, including our very own supermarket; Parcmarket and dedicated sweet shop; Treats, as well as a children’s toy store, a gift shop and our swimwear and accessories shop and these are all complemented by our clothing store.

Whether you visit our on-Village supermarket packed full of your favourite brands or our dedicated sweet shop for a little holiday indulgence, one thing’s for sure: our retail teams deliver a memorable experience and excellent service wherever you go.

**RETAIL TEAM LEADER | £14.01 per hour**

We are looking for a motivated and outgoing, service-orientated individual to join the retail team as Retail Team Leader.

Your role will be to assist with managing a team of colleagues in order to deliver budgeted financial targets, service targets and operational standards, whilst ensuring our guests’ experience is memorable and unique.

You should display a positive image in both appearance and gesture, be able to listen to our guests and take ownership of queries or issues. In addition, you will need to take duty management responsibility of the Center Parcs owned retail outlets on a defined shift basis.

**HOURS OF WORK**

You will be contracted to work 160 hours per 4-week period on a flexible basis, Including evenings and weekends. This means that your days and hours of work could vary each week, but you will always receive at least your contracted hours each period.

As our village is open 365 days of the year, your working hours will include public / bank holidays and during Christmas and / or New Year on a rota basis.

**ABOUT YOU**

**Essential requirements**:

- Ability to build relationships with colleagues and guests
- Retail background or relevant customer service experience
- Computer literate matched with familiarisation of electronic point of sales (tills)
- Ability to demonstrate experience in problem solving

**Desirable requirements**:

- Computer literate with familiarisation of electronic point of sales (tills)
- Ability to demonstrate experience in problem solving
- Experience of leading a team

**ABOUT THE BENEFITS**

Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:

- Colleague Bonus Scheme
- Pension Scheme with Life Assurance
- Colleague Recognition and Reward Scheme - offering a choice of Center Parcs and High Street vouchers
- Free use of our leisure facilities
- Discounted Center Parcs breaks
- 20% discount in our restaurant and retail outlets
- Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
- An Employee Assistance Program - providing support on financial, health and legal matters
- Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications

**Closing date**:3rd June 2025 at 12 Noon

**Interviews to be held**:Ongoing

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**_ At Center Parcs, everyone’s welcome._**
- We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity, and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience._