Customer Account Controller

We are looking to appoint a part time Customer Account Controller, within our Operations Team at A K Industries, a technical and medical injection moulding company, based on the Rotherwas in Hereford.

This is a permanent role

*Holidays 25 days + bhol (pro-rata)

*Company bonus scheme

*Flexible working

*Family friendly

Salary £23400-£27000/annum (pro-rata equate to £15600-£18000/annum)

**Customer Account Controller**

**Role Description**

Working to the Operations Director, managing the customer and supplier interface for a select number of customers, ensuring production has the right materials through proactive management of suppliers and communicating effectively with customers to ensure we deliver on time and in full.
- _________________________________________

**Duties and Responsibilities**

Undertake a daily huddle with the Production Supervisor(s), and Production Planner and Logistics Supervisor to ensure continuity of supply to our customers by reviewing:
a) Outstanding orders for next day

b) Outstanding order for the next 7 days

c) Requests for demand scheduled items

d) Supply issues which could impact on the production plan

Taking accountability of customer order status queries, managing inbound customer purchase orders, reviewing whether the request is feasible with the Operations Team, entering the sales order onto WinMan for the Production Planner to firm as per purchasing procedure.

Ensuring a proactive approach to customer relationship management by informing customers where there is likely to be a change to the customer’s order (delivery date, quantity, quality etc.) via telephone. Responsible for sending the delivery note to customers so they are aware of the items being shipped to them and estimated delivery date.

Ensuring that up and coming orders for customers are assessed for successful delivery and preventative actions put in place should they fall into risk. Ensure all reasonable actions are taken to prevent failure of the acknowledged order either in time or in quantity.

Support the Operations Team in aiding the delivery of the maintenance and improvement of the on-time and in-full key performance indicator for which is monitored on a monthly basis.

To deliver to the Operations Director on a monthly basis within the first week of the month the reasons behind all delivery failures for the previous month with clear indications of root cause and actions to prevent re-occurrence.

Managing the sales mailbox to review purchasing requests from customers, raising PO’s for materials and sundries once we have agreed we can produce the items in line with the customers requested dates; inline with purchasing procedure. Updating PO information in WinMan and informing the customer once production and delivery dates have been agreed, and ensuring all product is shipped to customer packaging requirements.

Working with the planning manager to ensure that manufacturing orders are in place to suit the requirements of your customers orders and working with the production supervisor to ensure that the production priorities suit the desires of the customers.

Work with the management team to promote Quality as the cornerstone of all that we do; accountable for non-Mira OTIF, and identifying steps for improvement to the operations Director.

Any other ad-hoc duty as required by the business, including supporting stock taking activities where required.

**Essential Skills & Experience**

- Process orientated, with an eye for detail

- Excellent customer service and communication skills (written and verbal), with evidence of how relationships with external customers have been built and maintained

- Commercially savvy, making the right decision by balancing customer and business needed

- Able to balance conflicting priorities

- Previous experience in a customer facing position

- Strong organisational and administrative skills.

- Computer literate, including MS Windows/Office Products and MRP systems

**Desirable Skills and Experience**

- Educated up to HND level

- Previous experience of working to ISO9001/13485

- Experience of WinMan (ERP) and Mattec (Production Monitoring) systems

- Trained internal auditor to ISO 9001 or 13485

**Job Type**: Part-time
Part-time hours: 25 per week

**Salary**: £12.00-£13.85 per hour

**Benefits**:

- Casual dress
- Company pension
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Work Location: One location