Credit Controller

2 weeks ago

Hereford, United Kingdom Woodstock Trading Co Full time

Woodstock Trading Company are the designers and distributors of its own brands of bathroom furniture and accessories. With over 20 years’ experience in designing and supplying beautiful bathroom furniture, Woodstock remains family owned and fully committed to providing an unparalleled customer experience in both service and products through quality, friendliness, professionalism, company spirit and care in every facet of its business. Our nationwide network of dealers and showrooms are supported by our in-house design facilities, fully stocked warehouse, display installation teams, customer service team, technical experts and UK wide delivery via our own transport fleet.

We are currently seeking a Credit Controller to join our team based at our Head Office, in Rotherwas, Hereford.

**A little about the job**:
It is also the responsibility of the Credit Controller to manage debt recovery of their section of the ledger, which if a client has paid late or missed payments could involve stopping the supply of goods and services or undertaking legal action.

It is vital that this role builds and maintains close links with all customers, to ensure smooth running of accounts and encourage timely recovery of payments.

**What will you do?**
- Effectively deal with customer account queries / complaints, including liaising with other departments, to ensure they are brought to a satisfactory conclusion.
- To ensure all customer queries are logged and recorded on to the relevant computerised system.
- To ensure the sales ledger is maintained to a high level of accuracy, through direct contact with customers both on the telephone and in writing.
- Processing rebates for preferred account customers on a monthly or quarterly basis.
- Answering customer accounts calls and resolving customer queries in a professional and proficient manner; updating systems as required.
- Producing statement runs and invoices as necessary.
- Ensuring customer accounts are placed on stop where necessary in line with agreed protocol.
- You will strive to achieve company key performance indicators.

**What do I need?**
- At least 12 months experience working in a similar role, preferably in an office-based environment.
- A minimum of 5 GCSE grades (A*- C), to include English and Maths ( or equivalent).
- You will possess an excellent telephone manner, friendly disposition, and a strong desire to deliver excellent customer service.
- You will possess excellent IT skills, including use of Microsoft packages.
- You will have meticulous attention to detail and be able to work on your own initiative.
- You will have a positive attitude (glass must be half full).

**The Benefits**
- 23 days’ holiday with 1 day on or around your birthday, plus Bank Holidays, increasing by an additional 2 days with length of service (pro-rata)
- Christmas closure
- Private Medical Insurance
- Employee Assistance Programme
- Fantastic company culture
- Free food and drinks on site
- Employee discounts
- Company events

**Job Type**: Part-time
Part-time hours: 16-25 per week

**Salary**: £21,000.00-£25,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Hereford, HR2 6JF: reliably commute or plan to relocate before starting work (required)

**Experience**:

- credit control: 1 year (preferred)

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