Operations and Customer Service Manager

4 days ago


London Heathrow Airport, United Kingdom Heathrow Personnel Full time

**NEW POSITION**We have an exciting opportunity to join a global Courier Express courier company that specialise with in the pharmaceutical industry you will manage the UK Operations and customer service team.

**Management Duties will include**:

- Manage a team of customer relationship managers and dedicated customer service agents
- Continuing to improve operations and Customer service is on going and monitored
- Retain and develop the relationships to meet requirements for suppliers ( Airlines and vendors)
- Review customer complaints
- Coordinate and manage customer service projects
- Ensure budget requirements are met
- To manage the training of all applicable designates ensuring their ability to manage all tasks

**Key Skills Required**:

- Courier/ Freight management experience
- Operations and Customer service management
- Excellent world Geography
- Understanding of Temperature controlled goods
- Good outstanding computer skills Word / Excel / Powerpoint
- IATA Dangerous good by AIR
- GDP Training and Qualifications Specific of Transportation



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