Customer Service Assistant Driver

6 days ago


London Heathrow Airport, United Kingdom Heathrow Academy Full time

About The Role
Due to expansion of operations, APCOA are looking to recruit professional and friendly Customer Service Agents (Drivers) to join their Valet team at Heathrow Airport. The Customer Service Agent (Driver) role is pivotal to the smooth running and operationaleffectiveness of the prestigious Valet.
**Key Responsibilities**:

- Certify valets are familiar with each cars controls and alarm systems before receiving from the customer
- Ensure smooth and prompt handover of customers vehicle whilst storing keys securely
- Drive, and care for all customers vehicles carefully, whilst ensuring all valet procedures are fully complied with
- Understand and be fully familiar with the systems and equipment
- Monitor the car park and its activity consistently through regular patrols and deter criminal activity whilst always maintaining a high visual presence
- Check the appearance of the car parks and working areas, taking action to ensure that company standards are achieved and maintained
- Provide front line care in the event of equipment failure or customer distress
- Work with all managers and staff to implement successful marketing and promotional initiatives to increase sales and maximise income opportunities
- Collaborate as part of a wider team

About You
- Evidence of strong communication and interaction with the public
- Full UK Driver’s License (Minimum 3 years) / significant driving experience
- Basic IT Skills, MS Word, Office etc.
- Ability to multi-task
- Able to work under pressure
- Excellent verbal communication (English)
- Smart and professional attitude
- First Aid or Fire Warden qualification - desirable
- Advance Driving Licence or Professional Driving Qualification - desirable

About The Company
As a market leader in the Parking industry, APCOA pride themselves on offering tailor-made solutions to their clients. They have award-winning learning and development teams. Their Human Resources department coordinates their Investment in People strategy inwhich they currently hold Gold status, putting APCOA Parking Services within the top 1% of UK companies.



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