Current jobs related to Taxi Service Delivery Manager - London Heathrow Airport - Heathrow Academy

  • Private Hire Taxi Driver

    7 days ago

    London / Gatwick Airport, United Kingdom Ladysafe and Sons Travel Ltd Full time

    **PLEASE ONLY APPLY IF YOU HAVE A CURRENT PRIVATE HIRE/PCO DRIVER & VEHICLE LICENCE!** **Standard vehicle Owner drivers needed ASAP - Saloons, estates and MPV's! (Non Executive)** **Can be FULL or PART time but MUST be reliable! Starting with UK based holiday trips and cruises.** To provide regular transport for customers, for a major holiday company,...

  • Taxi Card Payment System Installer

    3 weeks ago

    London, United Kingdom CURB MOBILITY LIMITED Full time

    We are seeking an experienced and reliable Taxi Card Payment System Installer/Fitter to join our growing team on a contract basis. The role involves installing, maintaining, and supporting in-vehicle card payment systems, CCTV equipment, and taxi meters across licensed London taxis (black cabs and fleet vehicles). This position is ideal for a hands-on...

  • Communications Officer

    7 days ago

    London, United Kingdom Transport for London Full time

    **Organisation** **-** LICENCING, REGULATION AND CHARGING **Job** **-** Administration **Position Type** **-** Full Time **Salary - up to £34,000, depending on skills, knowledge and experience** **Location - Stratford, London E20 with hybrid working** **Contract Type - TfL** **Overview of project/role** London’s taxi and private hire industries play...

  • Taxi Controller

    3 weeks ago

    London, United Kingdom Gi Group Full time

    We're looking for an experienced Car Controller to manage a fleet of 40-50 vehicles and drivers. You'll be responsible for allocating jobs, coordinating schedules, and ensuring smooth, punctual service across London and the UK. This is a hands-on operational role for someone with prior controller experience and strong local knowledge. Location: Park Royal,...

  • Delivery Driver

    4 days ago

    Liverpool Airport, United Kingdom Delivery 4 U Logistics Ltd Full time

    Join Our Team as a Delivery DriverEarn £110–£120/day with our long-wheelbase vans or up to £180–£200/day if you have your ownWe're on the lookout for a reliable and dedicated delivery driver to join our team. In this role, you'll be making timely, safe deliveries from our warehouse to various locations, all while providing top-notch customer...

  • Operational Manager

    7 days ago

    London Heathrow Airport, United Kingdom Provide Full time

    Are you an **Operations Manager** with a strong background in **Service Delivery** looking for a career defining move?! My client is one of the WORLDS most renowned names in AVIATION and they are searching for an Operations Manager who can push continuous service improvements and help drive the trajectory of the organisation’s future. This is a chance...

  • Service Delivery Specialist

    7 days ago

    London, United Kingdom Service Care Full time

    Service Care Solutions are looking for a Service Delivery Specialist to work in London. Location: South West London / Hybrid Pay: £500-£650 per day **Job Purpose**: - The Integration, Development & Delivery Specialist is a practical role to oversee development, delivery and service management of technical integration services. - This ranges from...

  • Senior Delivery Manager

    8 hours ago

    London, Greater London, United Kingdom Rail Delivery Group Full time

    *What is the purpose of this job?*Passenger Assist is the system that enables passengers to request and book assistance when travelling by rail. The Passenger Assist Programme seeks to improve the system and the service, by collaborating with RDG's technology provider and train operating companies to deliver key enhancements. The programme is focussed on...

  • Operations and Customer Service Manager

    7 days ago

    London Heathrow Airport, United Kingdom Heathrow Personnel Full time

    **NEW POSITION**We have an exciting opportunity to join a global Courier Express courier company that specialise with in the pharmaceutical industry you will manage the UK Operations and customer service team. **Management Duties will include**: - Manage a team of customer relationship managers and dedicated customer service agents - Continuing to improve...

  • Customer Service Agent

    3 days ago

    London Heathrow Airport, United Kingdom EgyptAir - London Full time

    **Job Summary** To provide all necessary help and support to passengers as required by Egyptair which may include check in, baggage processing, reservations, and ticketing, boarding of flights, greeting arriving passengers, handling of VIPs, provide special passenger assistance,handle customer complaints and other duties as assigned. **_Salary: - from...

Taxi Service Delivery Manager

2 weeks ago

London Heathrow Airport, United Kingdom Heathrow Academy Full time

About The Role
Apcoa are looking for a Taxi Service Delivery Manager at Heathrow Airport who will be able to manage and motivate their employee whilst bringing about outstanding customer service within the airport sector.
You'll join a team that takes a real pride in what they do. They take pride in their customer service and most of all, you'll join a company that takes pride in its people.
As a Taxi Service Delivery Manager, you will contribute to a passionate and friendly team working in a fast-paced setting. You'll get given every chance to progress within a company that invests in its people. Apcoa celebrate individuality, and reward and recogniseemployees who go beyond the plate.
Your responsibilities will be but are not limited to;
- Able to work a 4 on 4 off, 12 hour shift pattern 07:00-19:00 & 19:00-07:00
- Learning to use and being able to manage the Taxi Expert System
- To plan, prepare and allocate staff across your entire operation ensuring resources are deployed to the areas of most need during the working day/night
- To organise, manage and motivate your team
- To ensure the effective and smooth running of the Taxi ranks at all times
- To deliver an organised daily briefing at the start of each shift
- To be the first point of contact for all Taxi Trades representatives in the absence of the Contract Manager and/or Operations Manager
- To ensure all members of staff are following agreed APCOA working practices and operating procedures
- To monitor the performance of staff and ensure delivery of allocated tasks
- To provide first line maintenance for Heathrow Taxi Expert related devices such as barriers, readers, Handheld units, etc
- To protect the assets and revenues of Heathrow and APCOA Parking UK LTD at all times
- To complete relevant shift handover documentation to ensure incoming shift is fully aware of issues that have taken place and any planned issues
- To ensure high standard of customer areas and facilities at all times by monitoring and liaising with the appropriate teams and APCOA’s business partners
- To attend regular customer service training to keep abreast of current trends and legislation
- To assist the Contract and Operations Managers in recruitment of staff
- To keep records of colleague absence and sickness and take corrective action where appropriate and within the guidance of APCOA’s Managing Absence Policy and Procedure
- Conduct monthly recordable reviews along with annual PDR’s to identify and constantly improve colleagues’ awareness and understanding through development, mentoring and on-the-job training and identifying external training requirements
- Assist with investigations and disciplinaries and grievances within the contract, ensuring all procedures are followed in line with the Company Policy
- To ensure the company’s equal opportunities policy is fully implemented at all times

About You
Do you have a passion for providing outstanding service, greeting customers with a smile and serving them with pride? Are you able to take initiative and make choices that are right for the customers? Do you have a desire to succeed in your role?
What is required from you:

- Excellent spoken and written English
- Full Driving License
- Proven Customer Service skills
- Be able to open, manipulate and close documents using MS Office suite
- Ability to be flexible and deliver challenging and demanding targets

About The Company
As a market leader in the Parking industry, APCOA pride themselves on offering tailor-made solutions to their clients. They have award-winning learning and development teams. Their Human Resources department coordinates their Investment in People strategy inwhich they currently hold Gold status, putting APCOA Parking Services within the top 1% of UK companies.