Customer Service

2 weeks ago


East Boldon, United Kingdom HB Commercial Full time

Permanent - Customer Service Advisor
- Salary £22,200
- 25 days annual leave
- Hybrid
HB Commercial are working closely with this well-established popular employer of choice.
As a customer service advisor, you will be taking inbound calls from customers who wish to notify the business of a change or query.
Taking inbound calls, you will be expected to listen attentively to the customer, making sure their experience is as seamless as possible.
Duties and responsibilities not limited to
- Listening to and understanding the individual needs of each customer.
- Developing a good relationship with all clients by providing a personal service and undertaking regular contact calls to meet client requirements.
- Recording accurately all events/details and actions relating to specific individuals on the database. Ensuring copies of all documents and letters which are sent out/issued are retained on the client file.
To be successful in this role, it helps if you can demonstrate some customer service experience, strong attention to detail and excellent communication skills.
My client offers some of the best training and support in the industry, and you will be given the opportunities to constantly self-develop.
Hours of work are between 8 am -10 pm Monday to Friday, 8 am-6 pm on Saturday, and 9 am - 5 pm on Sunday.
When you are In the offices, my client offers and warm and friendly working environment with newly refurbished offices, a subsided canteen and a comfortable break out area.



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