Customer Service Advisor

2 weeks ago


East Boldon, United Kingdom Swans Travel Full time

Job Title & CompanyCustomer Service Advisor at Swans TravelOverviewOur client is looking to recruit several Customer Service Advisors to join a friendly team within a well‑established company. We are seeking motivated & driven candidates who want to learn new skills and gain new experiences to progress within their career.ResponsibilitiesEnsuring exceptional customer service is provided to all customers, in line with the service department's expectations.Achieve performance expectations in line with customer service department KPIs while maintaining accuracy within your work by following company policies and procedures.Operate within the rules and requirements of the FCA and any other legal, regulatory and risk management frameworks, ensuring all changes, new changes and procedures are implemented, understood, and adhered to.Good level of verbal and written communication skills.Basic telephony skill.Basic computer literacy skill.A positive approach to providing excellent customer service.Taking inbound calls, replying to email and online chats.Candidates must have customer service experience.Pay & Shifts£12.37 per hour. Any hours after 40, £18.56 per hour.Full and part‑time roles available, 12:30pm-7pm.Job DetailsSeniority level: Entry levelEmployment type: Part-timeJob function: Customer ServiceIndustry: Administrative and Support ServicesHow to ApplyTo apply please send a CV. #J-18808-Ljbffr


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