Customer Services Assistant
2 weeks ago
Boldon
Working 9-5pm Monday to Friday
£27,000 per year
For over 25 years NB Medical Education has been the market leader in running Primary Care update courses throughout the UK and Ireland. We are looking for a full time Customer Services Assistant to join our team. We are looking for a confident and motivated individual who can carry out daily tasks independently within the office environment.
Responsibilities in the office
- Respond promptly to company emails and telephone calls.
- Handle customer enquiries via Live Chat.
- Update customer accounts, including password resets, account merges, and profile adjustments.
- Process online orders received over the phone.
- Prepare, pack, and frank course reference books for daily dispatch.
- Coordinate with the post office for additional collections and order crates as needed.
- Monitor and order stationery and office supplies when required.
- Conduct weekly stock checks of course reference books; liaise with printers to arrange book deliveries when stock is low.
- Participate in a rota to cover telephone and email support for courses held outside of normal business hours.
- Put out general waste bin for Tuesday morning collection.
- Perform ad hoc administrative tasks as assigned
Required:
- Good communicator both written and verbal
- Excellent telephone manner
- Good organisational skills
- Able to work independently
- Strong interpersonal skills- passionate about providing unparalleled levels of service for customers
- Drivers Licence - preferable
Benefits:
- On-site parking
Job Types: Full-time, Permanent
Pay: From £27,000.00 per year
Benefits:
- Company pension
- On-site parking
Education:
- GCSE or equivalent (preferred)
Work Location: In person
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