Customer Account Coordinator

2 weeks ago

StocktononTees, United Kingdom Venator Full time

Venator is currently recruiting for a Customer Account Coordinator to join its team, on a 12 month fixed term basis.

To provide a highly efficient, service orientated order fulfilment process for both internal and external sales, including order acceptance; transportation booking/scheduling; shipment documentation provision and invoice processing, in line with customer requirements.

**Job responsibilities include**:

- All duties are to be carried out at all times in compliance with all Venator Corporate EHS, SOX and business conduct policies and guidelines
- Support the delivery of defined, high quality transactional and business service associated with the Order Fulfillment process, to agreed performance and cost targets, on behalf of all relevant businesses & sites in an environment that encourages continuous improvement to the underlying global processes and outcomes
- Complete the order process from receipt of customer orders (planned or otherwise) through to dispatch and then invoice, using standard SAP processes and functionality
- Pro actively respond to customer queries e.g. order status, order amendments, thereby ensuring a high level of customer service
- Monitor customer account and/or order book status on a regular basis, resolving problems with potential customer impact e.g. credit blocks, delivery issues
- Control the delivery process within SAP, preparing associated documentation for goods dispatch, booking transportation in line with site through-put capabilities, agreed lead times and internal HSSC guidelines. Ensure all processed dispatches are ready for billing, system housekeeping is up to date, and all outdated stock demands are removed promptly
- Refer availability/forecast issues to the Order Fulfillment Team Leader for resolution with relevant parties
- Control customer based Vendor Managed Inventory / Consignment / Silo stocks as appropriate for assigned territories
- Control the settlement process for rebates and commissions associated with the allocate customer base

Job-Related work experience, Skills/Knowledge Requirements:

- Extensive customer service experience
- Ability to demonstrate lateral thinking
- Good communication skills both written and oral
- Numerical and analytical skills
- Knowledge of haulier routes and associated information requirements
- Experience in Business Administration or International Trade Marketing & sales strategy as it relates to the order fulfillment process

Internal applicants should discuss with their manager before applying. For further information on this role please contact the HR Team.

**The successful applicant will be offered an attractive salary and benefits package and continuous personal development within a global leading organisation.

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