Lifeline Operator, Ryedale House

1 week ago

Malton, United Kingdom North Yorkshire Council Full time

**Lifeline Customer Advisor**

**Salary: £25,119 - £26,873**

**Grade: F**

**Contract: Permanent**

**Hours: 18.5 hours per week**

**Location: Ryedale House, Malton**

**Weekend working: Yes**

Would you like to be part of an amazing team?

NYC Lifeline Service has been established for over 30 years and makes a valuable contribution to the local community, getting help to residents throughout North Yorkshire in emergency situations. We are looking for additional team players, people who can offer a reassuring and confident manner and can keep calm under pressure, especially when dealing with stressful situations.

Lifeline Operators handle a wide range of calls from throughout North Yorkshire. The job is varied and rewarding. Due to the type of emergency calls handled, applicants must be emotionally resilient, be able to sympathise and empathise with customers and have the ability to ‘think on their feet’ whilst demonstrating a caring and responsible approach.

After working your shift you will really feel as though you have made a difference to the lives of others. It is important to have a “can do” attitude as it can be challenging at times. Full training and support will be provided.

The shift pattern follows a 3 week rota and the shifts are variable

The rota for this vacancy is currently: Part Time

The successful applicant may be required to work on a shift basis which will come with enhanced payments.

The call centre operates every day 24/7, 365 days a year. Applicants must be good decision makers and be able to prioritise their work load. It is imperative that you are able to work on your own initiative within a framework of identified procedures and protocols.

An enhanced DBS is required for this post.

**Key Dates**:
***

**Closing Date: 13**th** September 2024**

**Interview Date: 20**th** September 2024 at Ryedale House**

**Key Documents**:
Job Description.pdf

Total Rewards Brochure.pdf

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.

North Yorkshire Council (NYC) advertise vacancies on behalf of schools and external organisations (third parties) in North Yorkshire. NYC are not responsible for the recruitment/employment practices of third parties and accept no liability in relation to the vacancy and any subsequent recruitment/employment processes. Enquiries regarding the vacancy or practices should be made directly with the third party.

We are committed to the inclusion, safeguarding and promoting the welfare of adults at risk*

**Lifeline Operator, Ryedale House (123752)**

**Location**:Ryedale House

**Town**:Malton

**Salary**:£25,119 - £26,873 Pro rata, per annum

**Posted**:05/09/2024

**Closing date**:13/09/2024

**Closing time**:23:59

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  • Lifeline Operator, Malton,

    1 week ago

    Malton, United Kingdom North Yorkshire Council Full time

    **Lifeline Operator, Malton, (123751)** **Location**:Ryedale House **Town**:Malton **Salary**:£25,119 - £26,873 **Posted**:05/09/2024 **Closing date**:13/09/2024 **Closing time**:23:59 **Save** **Share

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