Business Improvement Officer

**Contract Type**: Permanent

**Salary**: Grade E SCP 11 £27,269 SCP 16 £29,572

**Hours**: 36 Hours per Week

**Base Location**: Tameside One

**Interview Date**: To be arranged

**The Role**

We are looking to appoint multiple highly organised Business Improvement Officers to support the Transformation Team in driving process efficiencies and technology-enabled change across the Council and its partners.

As a key role in the Transformation Team, the post holder will be experienced in business improvement, working across a variety of services and systems to support the team to maximise system utilisation and ensure efficient operating practises.

**About You**

The post holder must be adaptable and pick up new concepts quickly as the Improvement Team’s work programme may be in any service.

We support flexible working and will consider requests for part time or other flexible working arrangements.

Key activities will include:

- Support members of the improvement team in the design, development and implementation of systems and operating models along with other key stakeholders within defined timescales, budget and resource constraints. This includes the ability to scope, define and plan project objectives and benefits using the key project management tools.
- Prioritise a challenging workload of multiple elements.
- Support in the analysis of complex situations and key issues within service areas in order to identify improvement areas and deliver appropriate solutions which are efficient and effective. This includes the ability to undertake audits, process mapping, root cause analysis to gather, assimilate and interpret data (quantitative and qualitative)
- Support in the identification and management of risks and issues, escalating as required through standard processes.
- Influence change within teams of the organisation.
- Identify and propose changes to systems and processes to seek efficiency and financial returns.
- Support team members in the implementation of key corporate projects.
- Maintain and provide quality assurance for project documentation.
- Organisation of project meetings and providing secretariat support.
- Providing general administrative support as required depending on the need of the team.

**About Us**

At Tameside, we are committed to ensuring all our Citizens lead long, fulfilling and healthy lives. We are committed to supporting economic growth, providing high quality health and care services, protecting our most vulnerable and creating strong and supportive, self-sufficient communities.

We recognise that our people drive our success and enable the organisation to deliver on its vision, purpose and priorities, and that our people are our most important resource and asset. Our values underpin our practice and behaviours, and are at the heart of everything that we do; and we understand that how we do things is just as important as what we do. We pride ourselves on living by our STRIVE values of Support, Trust, Respect, Integrity, Value Diversity and Engage. Our values underpin our practice and behaviours and are at the heart of everything that we do. How we do things are just as important as what we do.

Our employees’ skills, experience and knowledge are essential to our success along with their happiness, wellbeing, commitment, enthusiasm and motivation to be the best they can be.

Unfortunately, at this time we are not able to offer sponsorship.

We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria.

Our rewards and benefits package can be viewed here