Technical Business Analyst

Contract Type: Fixed Term Contract (24 months) Contract Reason: Specific Project Secondment Opportunity: Permanent employees are encouraged to apply and will be supported as part of our workforce development commitment Salary: Grade G. SCP 23 - £34,434 to SCP 28 - £39,152 Hours Per Week: 36 hours Base Location: Tameside One, Ashton-under-Lyne Assessment Date: To be arranged The Role Tameside Metropolitan Borough Council is embarking on a 2-year Customer Experience Programme (CEP) which aims to transform how customers interact with Tameside Council. The programme will enable consistently good customer experience across all customer contact channels. The Programme Team will work closely with business areas to achieve this, making better use of customer insights to improve effectiveness and reduce avoidable contacts and demand. Where possible, the team will utilise co‑production, engaging users in the look, feel and processes when designing resident‑facing services. The Technical Business Analyst roles will manage a 2-year initiative aimed at transforming the digital services offered by Tameside Council. The Customer Experience Programme aims to improve customer‑facing technology by implementing a CRM solution for managing interactions and replacing the CMS to redesign the corporate website in line with Government Design Principles. Additionally, the programme will explore workflow automation to increase operational efficiency and delve into AI applications in its final stage. We are seeking a dedicated and skilled Technical Business Analyst to support our Tameside Council on key digital transformation projects. This role is crucial in ensuring that the appropriate technology is procured, designed, tested and deployed with a strong focus on adoption and change management. In this role, you will be responsible for conducting benchmarking, soft market testing, requirements capture, process mapping, technical notations and developing integration specifications and testing plans. You will apply your knowledge of technology and data to improve service delivery, reshaping the Council’s frontline services and workforce. Your efforts will enable the successful redesign of services in line with the Council’s corporate plan and priorities through effective business analysis, process redesign and change management. About You Establishing and maintaining effective communication and good working relationships with teams and senior managers will be crucial to support collaborative service redesign. You will also facilitate effective meetings with consultation groups, partners and senior stakeholders, support culture change, manage the transition from project implementation to business‑as‑usual operations and ensure compliance with relevant legislation and policy. The Technical Business Analyst will be integral in supporting the Technical Project Manager and Head of ICT Strategy and Operations. The successful candidate will have a diverse and stimulating workload. You will support Digital Tameside to achieve the Council’s Digital Strategy with the aim of improving digital services for the residents of Tameside. It is an exciting time to be joining the Digital Tameside service as there is an opportunity to help shape the direction of the service as we look to modernise the ICT landscape, change the way we work and improve the customer experience. About Us At Tameside, we are committed to ensuring all our citizens lead long, fulfilling and healthy lives. We are committed to supporting economic growth, providing high‑quality health and care services, protecting our most vulnerable and creating strong and supportive, self‑sufficient communities. We recognise that our people drive our success and enable the organisation to deliver on its vision, purpose and priorities, and that our people are our most important resource and asset. Our values underpin our practice and behaviours, and are at the heart of everything that we do; and we understand that how we do things is just as important as what we do. We pride ourselves on living by our STRIVE values – Support, Trust, Respect, Integrity, Value Diversity and Engage. Our values underpin our practice and behaviours and are at the heart of everything that we do. How we do things are just as important as what we do. Our employees’ skills, experience and knowledge are essential to our success along with their happiness, wellbeing, commitment, enthusiasm and motivation to be the best they can be. Unfortunately, at this time we are not able to offer sponsorship. We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria. We have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex‑military personnel. Please click here for more information on our guaranteed assessment scheme. For further information about this role please contact the recruiting manager on 0161 342 3271 or paul.roe@tameside.gov.uk #J-18808-Ljbffr