Purchasing & Service Coordinator

PURCHASING AND SERVICE CO-ORDINATOR - Temporary

**Department**:
Retail Operations

**Reports to**:
Team Leader

**Location**:
Cardiff

**Direct reports**:
None

Job Role

The purpose of this role is to process retail finance contracts in accordance to company policies and procedures, and to handle calls from our retailer network.

Company Vision,

Priorities & Values

Opel Vauxhall Finance’s vision is to meet the mobility needs of our customers through financial services solutions for the Opel and Vauxhall brands.

Our Strategic Priorities focus on the development of our people, performance delivery, penetration, efficiency, customer loyalty and protection - maintaining strong risk management and compliance practices.

We promote a collaborative culture of people who actively contribute with integrity. We are agile, open minded and adaptive to deliver at pace, with customers at the heart of all we do.

A little more about us

We are the captive automotive financial organization of Opel and Vauxhall, part of the Stellantis Group and BNP Paribas Personal Finance. With a team of 1,000 people in 12 European countries, and strong shareholder support, we offer a wide range of career opportunities. What makes us unique is the ability to work in a European environment in a collaborative culture.

We offer continuous internal and external training that gives you the opportunity to improve the skills you already have or to learn something new. We support professional qualifications when necessary, in addition to training courses to aid your development. We are committed to offering a fair and balanced work environment, with equal opportunities and respect for all.

Position Objectives & Responsibilities

To ensure retail contracts are processed purchased in accordance with agreed SLA’s;
To ensure all necessary contract details are key entered in a timely manner while maintaining the highest standards of accuracy;
To processes documents in accordance with agreed policies and procedures in terms of KYC, fraud prevention, anti-money laundering (AML) and others;
To ensure the correct marketing and support plans are used when processing contracts;
To ensure the highest levels of customer service are provided at all times;
To take inbound calls as a first point of contact for Payouts, Underwriting and NCP ensuring service level agreement (SLA) targets are achieved;
To take inbound overflow calls for the internal Sales Support department ensuring SLA targets are achieved;
To provide advisory support to retailers using various communication methods

To understand and promote OVF’s policy on Treating Customers Fairly (TCF);
To ensure ongoing adherence to all relevant compliance regulations that may govern the UK business and complete all regulatory knowledge training where applicable in a timely fashion.

Understanding and promoting the company’s policy on Treating Customers Fairly (TCF).

To ensure ongoing adherence to all relevant compliance regulations that may govern the business and complete all regulatory knowledge training where applicable in a timely fashion

Qualifications and Experience

Previous administration or data entry experience

Experience of working under pressure and in a volume driven environment

Call handling experience

Previous experience of working with databases
Previous finance and/or auto finance industry experience, preferred

Skills & Knowledge

Excellent attention to detail

Ability to work under pressure

Good verbal and written communication skills

Ability to use own initiative

Has the ability to meet customer expectations and needs, both internally and externally, obtains customer information and uses it to improve service

Displays the confidence and ability to make a positive impression on others, communicate verbally and in wiring so as to be clearly understood
Works and co-operates with others, builds and maintains good working relationships with all team members

Leadership Behaviours / Competencies

Customer Focus Level 1
Achievement Focus & Initiative Level 1
Adaptability, Innovation & Decisiveness Level 1
Personal Impact & Interpersonal Skills Level 1
Building Relationships & Collaborating Level 1
Persuading & Influencing Level 1
Integrity Level 1