Passenger Terminal Shift Supervisor

RAF Brize Norton, Carterton, Oxfordshire, OX18 3LX
Permanent, Full time (39.5 hours per week)
£27,382 per annum plus benefits
At RAF Brize Norton in Oxfordshire, Serco has been providing multi-activity and engineering support since 1997. Serco proudly support the RAF and MoD, supplying around 20 different services onsite, from engine and aircraft maintenance, to fuelling and ground control services. RAF Brize Norton is the largest operating base within the Royal Air Force, providing air transport and air-to-air refuelling to the RAF fleet.
Serco at RAF Brize Norton are looking to recruit a Passenger Terminal Shift Supervisor. The Shift Supervisor is required to oversee all aspects of passenger pre-flight check-in, security, aircraft
boarding, aircraft deplaning and post flight arrivals, whilst ensuring high levels of customer service and service
excellence.
**Mandatory Requirement**: Must be fully trained and qualified in the use of the MoD’s Aircore Passenger Booking System.
**Key Accountabilities**:
Effectively manage the shift and staff in alignment with the Serco Management System and the organisation’s core values.
Direct, control, and supervise to ensure that shift Passenger Service Agents adhere to correct working practices and SOPs when processing passengers, as delegated by the P&CSM.
Ensure that sufficient staff are available to cover all planned tasks.
Collate all relevant aircraft paperwork and check for accuracy prior to handing over/delivering it to the DAMO/DDAMO (Duty Air Movements Officer) upon completion of passenger loading.
Collect all card payments for indulgence flights and excess baggage. Ensure receipt paperwork is correctly filled out, secured, and handed to accounts.
Report any unserviceable facilities to the P&CSM and ensure a job is raised with the relevant section.
Allocate tasks and ensure that shift personnel are fully conversant with Immigration regulations, weapons and passenger manifests, and documentation requirements for all UK, EU, and non-EU passengers.
Ensure that BAGLOs and lost property are brought to the attention of Pax Plans.
Monitor and advise the DAMO of late arrivals of passengers and the ‘shut out’ of flights.
**What you'll need to do the role**:
Experience in a similar role is essential.
Dangerous goods awareness trained.
**What we offer**:
**Salary**: Competitive salaries with annual reviews.
**Pension**: Up to 6% contributory pension scheme.
**Holidays**: 24 days leave.
**Training and development**: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
**Wellbeing**: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
**Discounts**: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
**ShareSave scheme**: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
**Employee networks**: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
**Charity**: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.
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