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People Experience Advisor
2 weeks ago
Job Type:
Fixed Term
Build a brilliant future with Hiscox
People Experience Advisor - 12mth mat leave cover
Reporting to People Experience Lead
York or London based - Hybrid working (min of 2 days in the office)
Due to the coverage we provide, you would be expected to be flexible in your hours to cover some evenings until 7pm.
Typical Duties:
- Confidently provide sound advice and guidance to employees and managers in relation to People policies, Employment Law and processes using skilled questioning techniques to obtain all key information and identify any potential risks
- Support and advise Senior Managers to identify and implement solutions to specific people issues that align with business objectives.
- Coach and empower line managers to effectively manage employee issues, including absence and performance issues
- Responsible for the input and maintenance of employee data to HR systems and transferring data to agreed internal and third-party services in accordance with data quality and data security standards and resolving first line queries in relation to HR Systems and data
- Ensure accurate and timely processing of employee lifecycle processes, such as onboarding and offboarding processes, including documentation, putting the employee experience at the forefront
- Responsible for Reward and benefits administration working closely with internal Reward and third-party benefits providers.
- Manage payroll input and changes accurately and processed in accordance with payroll cutoff periods
- Ensure compliance with HR policies, procedures, and labour laws in all service-related activities.
- Handle diverse and confidential information requiring extreme accuracy, independent judgement and discretion
- Pro-actively identify and suggest opportunities to improve processes to enhance the employee experience and service delivery, leveraging tech and automation. Lead and support continuous improvement efforts.
- Develop and maintain positive relationships with People colleagues, the business other key stakeholders
Skills & Experience required in order to be truly successful:
- Previous experience in HR / People administration is a real benefit
- Truly passionate about the employee and manager experience
- Excellent customer service and processing skills - including attention to detail
- Problem solving skills, and able to relate policies and procedures to specific individual situations in a pragmatic manner
- Excellent communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contacts
- Continuous Improvement mindset and skills. Curious and willing to improve processes to enhance the employee experience and drive improvements.
- Data and technology savvy. Able to use data to drive decisions
About Hiscox
As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.
We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.
Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.
Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.
Diversity and Hybrid working
At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success.
We have also learned over the past few years that working life doesn’t always have to be in the office, and now it is safe to do so we have introduced hybrid working to encourage a healthy work life balance.
This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.
LI-AS1
- Work with amazing people and be part of a unique culture_
