People Experience Advisor

People Experience Advisor (gn) at Hiscox Location: York or Lisbon Job Type: Fixed Term Typical Duties Responsible for handling and resolving all queries, requests and issues related to Global HR and employment policies, escalating to specialists or third parties when necessary, and developing and maintaining positive business relationships with colleagues, candidates and stakeholders through all interactions. Confidently provide sound advice and guidance to employees and managers regarding People policies, Employment Law, and processes, using skilled questioning techniques to obtain all key information and identify potential risks. Support and advise Senior Managers in identifying and implementing solutions to specific people issues that align with business objectives. Coach and empower line managers to effectively manage employee issues, including absence and performance issues. Responsible for the input and maintenance of employee data to HR systems and transferring data to agreed internal and third‑party services in accordance with data quality and data security standards, and resolving first line queries relating to HR Systems and data. Ensure accurate and timely processing of employee lifecycle processes, such as onboarding and offboarding, including documentation, with a focus on the employee experience. Responsible for Reward and benefits administration, working closely with internal Reward teams and third‑party benefits providers. Manage payroll input and changes accurately and process them in accordance with payroll cut‑off periods. Ensure compliance with HR policies, procedures, and labour laws in all service‑related activities. Handle diverse and confidential information requiring extreme accuracy, independent judgment and discretion. Pro‑actively identify and suggest opportunities to improve processes to enhance the employee experience and service delivery, leveraging technology and automation, and lead/support continuous improvement efforts. Lead or contribute as a subject matter expert for the People Experience Hub on group‑wide projects and initiatives. Develop and maintain positive relationships with People colleagues, business stakeholders, and other key contacts. Skills & Experience required in order to be truly successful Previous experience in HR / People administration. Excellent time‑management skills. Able to plan and prioritise work across a broad range of subject areas while meeting tight deadlines. Truly passionate about the employee and manager experience. Excellent customer‑service and processing skills – including attention to detail. Problem‑solving skills and the ability to relate policies and procedures to specific individual situations pragmatically. Excellent communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contacts. Continuous improvement mindset and skills. Curious and willing to improve processes to enhance the employee experience and drive improvements. Data and technology savvy. Able to use data to drive decisions. About Hiscox As an international specialist insurer, we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength – all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo, and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch. You can follow Hiscox on LinkedIn, Glassdoor, and Instagram (@HiscoxInsurance). Hiscox Values Our core values of Courage, Integrity, Ownership, being Human and staying Connected underpin a reputation we have earned for integrity and decent behaviour in everything we do, which we firmly believe is good for the morale of staff and for the results of the business. We believe strongly in our values and endeavour to live by them every day. Diversity and flexible working at Hiscox – we care about our people. We hire the best people for the job, and we are committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn’t always have to be ‘nine to five’ and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role. Work with amazing people and be part of a unique culture. #J-18808-Ljbffr